Chapter 1 MNO2601 - created from Mind Map

Page 1

What is Operations Management?

1.) Operations Management

2.) Operations in the Organisation

3.) Operations management in the smaller organisation

1) Activities

2) Decisions

3) Responsibilities

of managing the production and delivery of products

3 CORE FUNCTIONS

Broad definition of operations

Operations management's primary responsibility is to understand operation's needs and help support functions satifsy them

1.) Marketing

2.) Product/services development

3.) Operations function

Support Functions

1) Accounting/finance function

2) Human Resources function

All activities necessary for the fulfillment of customer requests

1.) People may have to do different jobs as need arises

2.) Informal structure allows quick response

3.) Decisions difficult if roles overlap