Flashcards
ORGB Ch. 4 Key Terms
Flashcards do conjunto (19)
- 1AttitudeA psychological tendency expressed by evaluating something with a degree of favor or disfavor
- 2AffectThe emotional component of an attitude
- 3Cognitive DissonanceA state of tension produced when an individual experiences conflict between attitudes and behavior
- 4Social LearningThe process of deriving attitudes from family, peer groups, religious organizations, and culture
- 5Job satisfactionA pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences
- 6Organizational Citizenship Behavior (OCB)Behavior that is above and beyond the call of duty
- 7Counterproductive Work BehaviorBehavior that violates organizational norms and causes harm to the organization and/ or employees
- 8Organizational CommitmentThe strength of an individual's identification with an organization
- 9Affective CommitmentOrganizational commitment based on an individual's desire to remain in an organization
- 10Continuance CommitmentOrganizational commitment based on the fact that an individual cannot afford to leave
- 11Normative CommitmentOrganizational commitment based on an individual's perceived obligation to remain with an organization
- 12EmotionsMental states that include feelings, physiological changes, and the inclination to act
- 13Emotional ContagionA dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through nonverbal channels
- 14Ethical BehaviorActing in ways consistent with one's personal values and the commonly held values of the organization of society
- 15ValuesEnduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence
- 16Instrumental ValuesValues that shape influence the acceptable behaviors that can be used to achieve some goal or end state
- 17Terminal ValuesValues that shape influence the goals to be achieved or the end states of existence
- 18MachiavellianismA personality characteristic involving one's willingness to do whatever it takes to get one's own way
- 19Cognitive Moral DevelopmentThe process of moving through stages of maturity with regard to making ethical decisions
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- Business/Economics FlashCards sobre ORGB Ch. 4 Key Terms, criado por Shawntia Johnson em 26-01-2020.
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- Shawntia Johnson
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