Flashcards

Quality Control

sianmorris2 Inglês 6 flashcards

Flashcards do conjunto (6)

1Why is quality control important?Quality Control benefits all aspects:
-Finance --> reduces waste = huge cost savings
-HR --> motivational = pride over work?
-Marketing --> can charge a higher price, reduce customer complaints (&legal action) and increased guarantee periods
2Advantages of quality control-Left to specialists
-good for dealing with common problems
-removes defective products
3Disadvantages of quality control-Always looking for negatives in products - over analytical?
-workforce don't take responsibility of quality checking so leave it to others as there is no incentive, particularly if they work in large groups
-not every product is checked
-reactive not proactive
4what does quality control depend on?Very product dependent
-e.g. check every single car as cost of failure is huge
-e.g. walkers crisps would only check around 1% of crisps as cost of failure is relatively low.
5Costs of failure (no quality control)-Scrap (high waste)
-Lots of reworking
-warranty claims
-complaints
-loss of good will/sales
6Costs of using quality control-inspection, equipment, testing, auditing etc.
-preventative maintenance
-training
-morale issue - staff work not good enough?

Descrição: FlashCards sobre Quality Control , criado por sianmorris2 em 28-05-2015.
Criado por: sianmorris2
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