Flashcards
Interpersonal Communication
Flashcards do conjunto (17)
- 1emotional intelligenceDaniel Goleman: ability to reconize feelings, with appropriate feelings in that situation and to communicate effectively.
- 2chilling effectrestrain expression of feelings
- 3counterfeit emotional languageexpress emotions but does not actually describe what a person is feeling
- 4assertionclearly and non-judgmentaly staing what you feel, need, or want
- 5emotion workwhat we think are appropriate feelings in a particular situation
- 6deep actinglearning what they should or should not feel
- 7kitchen-sinkingthrowing everything into the conversation except the kitch sink
- 8flamingexcessively insulting another person online
- 9win-loseone person wins at the expense of the other.
- 10the exit responsephysically walking out. refusing to talk
- 11the Neglect responsedenies the problem
- 12loyalty responsestaying committed to a relationship despite differences
- 13Disconfirming Communicationevaluation
certainty
strategy
control
neutrality
superiority - 14Confirming communicationDescription
provisionalism
Spontaneity
problem orientation
empathy
equality - 15descriptive communicationdoes not evaluate others or what they think and feel
- 16Framing Rulesemotional meaning of situations
- 17Feeling RulesWhat we have the right to feel and what we are expected to feel.
Informações
- Descrição
- FlashCards sobre Interpersonal Communication, criado por Dakota Gillespie em 08-11-2016.
- Criado por
- Dakota Gillespie
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