chapter 3

chapter 3

1. A health interview is a structured interaction between you and the patient

2. our mutual goal is the patient’s optimal health.

3. Communication is the exchange of informatio

4. The process of communication includes sending and receiving information

5. there are two type of communication when exchanging the informations that include verbal and nonverbal communication

6. nonverbal modes of communication, which include: • Physical appearance, • Posture, • Gestures, • Facial expression, • Eye contact, • Voice, and • Touch.

7. The interview has three phases: an introduction, a working phase, and a closing.