Process

Process

1. Definitions

   • A set of tasks to create an outcome
   • End-to-end work across the enterprise
   • A way to create value

2. Types of processes

   • CORE
     • What customers will pay for
   • Enabling
     • What needs to be done
   • Governing
     • What holds the enterprise together

3. Recommendations

   • Elimination of WASTE
     • Recognize
       • VALUE ADDED
         • Example: Marketing, testing
       • NON-VALUE ADDED
         • Examples: Filing insurance claims, car gas expenses, Obtaining multiple approvals
       • WASTE
         • Examples: Errors, rework, waiting, redundant activities, point less work, work with unused outputs
   • Use critical Ratio
     • Value time vs Elapsed time
       • VT/ET
         • Note: VT tends to be short and ET large
   • Process Owner
     • A senior individual with accountability and authority for the end-to-end performance of a process

4. Process Redesign

   • STEPS

5. Improvement

   • Bottoms-up
     • Lean and Six Sigma
       • Six Sigma
         • Improvement in manufacturing processes
       • Lean
         • TOYOTA WAY
   • Process Redesign
     • L1 & L2 focus
   • Process Reengineering
     • Most profound re-design

6. IDEAL

   • Process results, enabled by Process Improvement which requires Process Redesign that is empowered by Process Governance

Imagens e arquivos do mapa