VCE Unit 2 Communication mindmap

VCE Unit 2 Communication mindmap

1. communication methods

   • VERBAL- written
     • A: permanent record of message, more time to proof information
     • D: forgery is possible, feedback is slow
   • VERBAL- oral
     • A: feedback is immediate, quick and accurate
     • D: no permanent record is kept, confusion can occur with large amounts of information
   • NON-VERBAL- body language
     • A: universally understood, reinforces oral message
     • D: can be misinterpreted, can give contradicting messages
   • NON-VERBAL- visual
     • D: can cause confusion, not much information is included
     • A: easy to remember, gains attetntion

2. the communication process

   • 1. PRODUCE A MESSAGE
     • what is the purpose of the message? what method of communication will be used?
   • 2. DECODE
     • will the message have the same meaning for everyone? (affected by age, attitude, culture etc.)
   • 3. FEEDBACK
     • has the message intended been received? what feedback has been given?

3. internal communication

   • formal communication (official channels)
     • TOP DOWN
       • involves messages sent from the senior partners down to lower members of the business
     • BOTTOM UP
       • when messages start from lower members of the business and flow up to senior management
     • SIDEWAYS
       • employees operating at the same level exchange information
   • informal communication (unofficial channels)
     • GRAPEVINE
       • 'office gossip,' employees sharing information through word of mouth

4. external communication

   • suppliers
     • developing and maintaining contact
   • customers
     • with use of physical and symbolic messages

5. communication barrier

   • hearing but not listening
   • language
   • filtering
   • information overload
   • perception
   • attitude
   • the competing environment