Mapa mental
076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD
Conteúdo do mapa
076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD
- Some requirements can be left unstated, too. Those are the ones that are implied by the customer’s explicit needs.
CONFORMANCE TO REQUIREMENTS (PHILIP CROSBY)
- CUSTOMER SATISFACTION
- Is about making sure that the people who are paying for the end product are happy with what they get.
- FITNESS FOR USE (JOSEPH JURAN)
- Is about making sure that the product you build has the best design possible to fit the customer’s needs.
- CUSTOMER SATISFACTION
QUALITY
- Something does what you needed it to do. Low-quality always is a problem.
GRADE
- Describes how much people value it. Low-grade is not always a problem.
PRECISSION
- Meassurement accurancy
EXACTITUD
- Evaluation of the accuracy
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Informações
- Descrição
- PMP Credential Taller PMP Mapa Mental sobre 076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD, criado por Alejandro Becerra em 05-03-2016.
- Criado por
- Alejandro Becerra
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- Criado por SUSY BOTELLO · 5 mar 2016
- Copiado por Alejandro Becerra · 5 mar 2016
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