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076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD
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076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD
- Some requirements can be left unstated, too. Those are the ones that are implied by the customer’s explicit needs.
CONFORMANCE TO REQUIREMENTS (PHILIP CROSBY)
- CUSTOMER SATISFACTION
- Is about making sure that the people who are paying for the end product are happy with what they get.
- FITNESS FOR USE (JOSEPH JURAN)
- Is about making sure that the product you build has the best design possible to fit the customer’s needs.
- CUSTOMER SATISFACTION
QUALITY
- Something does what you needed it to do. Low-quality always is a problem.
GRADE
- Describes how much people value it. Low-grade is not always a problem.
PRECISSION
- Meassurement accurancy
EXACTITUD
- Evaluation of the accuracy
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- PMP Credential Taller PMP Mind Map on 076_&_077_QUALITY_VS_GRADE_&_PRECISSION_VS_EXACTITUD, created by Alejandro Becerra on 05/03/2016.
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- Alejandro Becerra
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- Created by SUSY BOTELLO · Mar 5, 2016
- Copied by Alejandro Becerra · Mar 5, 2016
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