Chapter 6 Performance Appraisal

Chapter 6 Performance Appraisal

1. 1. Develop performance standard

   • strategic relevance
     • criterian deficiency
       • criterian contamination
         • Reliability

2. 2. Comply with the law

   • Are based on job analysis (validity)
     • Are consistent among multiple raters (reliability)
       • Provide written instructions
         • Allow employees to review appraisal results
           • Train appraisers in the use of the system
             • Ensure managers who conduct the appraisal are able to observe the behavior they are rating
               • Establish an appeals procedure to enable employees to express disagreement with the appraisal

3. 4. Training appraisers

   • Establishing an appraisal plan
     • Eliminating rater error
       • Contrast error
         • Central tendency
           • Similar to me error
             • Recency error
               • Leniency error
       • Feedback training

4. 3.Choose the right appraisers

   • Manager / supervisor
     • self appraisal
       • subordinate appraisal
         • peer
           • team
             • customer
               • 360 feedback

5. Performance Appraisal method

   • Trait methods
     • Graphic rating scale
       • Mixed standard scale
         • Forced-choice
           • Essay
   • Behavioral methods
     • Critical incident
       • Behavioral checklist
         • Behaviorally Anchored Rating scale
           • Behavior observation scale
   • Result methods
     • Productivity measures
       • management by objectives

6. Types of appraisal interview

   • tell and sell - persuasion
     • Tell and listen - nondirective
       • Problem solving