PROCESS

PROCESS

1. A designed group of related tasks that together create customer value.

2. Types of process

   • Core
     • What customers will pay for.
   • Enabling
     • What needs to be done.
   • Govering
     • What holds the enterprise together

3. Types of work

   • Value- Added
   • Non- Value Added
     • Recognizing NVA
       • Logging, Prioritizing, Auditing etc.
   • Waste
     • Recognizing Waste
       • Errors, Rework, Waiting etc.

4. Flavors of process improvement

   • Bottoms- up
   • Process redesign
   • Business process reengineering

5. Process for process redesign

   • Mobilization
   • Diagnosis
   • Redesign
   • Transition