values of care in a health and social care setting

values of care in a health and social care setting

1. use non-discriminatory language- for example, call a service user by their name

   • Don't be patronising; for example when talking when talking to a young or older people
   • Meet individual needs
     • Mobility: ensure all areas and resources are accessible to all by providing ramps, automatic doors and adjustable height
     • Communication needs; provide easy read versions of information in different formats
       • Braille, or languages as appropriate, use sign language
     • Dietary needs; ensure variety in meals offered
       • halal, kosher, diabetic, gluten-free and vegetarian diets
     • Support cultural needs
       • Provide prayer rooms ,transport to church and opportunities to celebrate service users cultures and religions

2. promoting equality

3. Maintaining confidentiality

   • Do not gossip about the service user to their friends or family
     • Share information with other practitioners only on a 'need to know' basis.
       • Keep patient records secure: lock them in a filing cabinet
         • Use a private office or empty room for meetings with residents or family to discuss treatments
           • Do not discuss patients, residents or other service users in public places
             • Inform service users of circumstances when information cannot be kept confidential
               • For example because the service user is a danger to self or to others or is at risk of harm

4. Promoting individuals rights and beliefs

   • Give service users choice
     • For example, over diet, which clothes to wear, which activities to take part in
   • Maintain privacy
     • knock on the door before entering a residents room
   • Provide access to an advocate for an adult with learning disabilities
     • For those with religious beliefs, provide a prayer room
       • provide access to a translator if the service users first language is not english
         • Always explain any procedures to be carried out as a patient has the right to refuse treatment once they have heard all of the necessary information