Values of Care

Values of Care

1. MAINTAINING CONFIDENTIALITY

   • This means: 1. preventing unauthorised people from accessing personal information. 2. meeting legal requirements for keeping and using personal information.
     • MAINTAINING CONFIDENTAILITY IN A HEALTH A SOCIAL CARE SETTING
       • 1. Do not gossip about the service users to their friends and family. 2. Share information with other practitioners only on a 'need to know' basis- and only with those directly involved in taking care of the individual. 3. Keep patient records safe - locked in a cabinet or if stored electronically, keep them password-safe. 4. Keep personal details, files and records safe and secure by not leaving them around the care setting for unauthorised people to see. 5. Use a private room or office for meetings with residents or their family, 6. Do not discuss patients, residents or other service users with others in public places.

2. PROMOTING EQUALITY AND DIVERSITY

   • This means: 1. Understanding and valuing diversity. 2. Understanding the basis of discrimination e.g. race, gender, religion, sexuality or social class,
     • PROMOTING EQUALITY IN HEALTH AND SOCIAL CARE SETTING
       • To promote equality, you can: 1. use non-discriminatory names - e.g. use their names not 'love' or 'dear'. 2. Avoid being patronising e.g. when talking to young or older patients. 3. meet individual needs - mobility wise, diet, communication needs and support cultural/religious needs. 4. Treat all residents fairly irrespective of age, race, gender, religion, sexuality or ethnicity - no racist, ageist, sexist comments or actions, challenge discrimination, arrange visits to places with wheelchairs, hearing loops and so on.

3. PROMOTING INDIVIDUALS' RIGHTS AND BELIEFS

   • This means: 1. valuing all individuals. 2. acting in the best interests of the service user. 3. freedom from discrimination. 4. treating individuals with respect and dignity.
     • PROMOTING INDIVIDUALS' RIGHTS AND BELIEFS IN A HEALTH SOCIAL CARE SETTING
       • 1. Give service users choice over e.g. what they eat, what they wear, which activities to take part in. 2. Maintain privacy - knock on the door before entering and pull a curtain around their bed. 3. Provide access to an advocate for an adult with learning disabilities. 4. For those with religious beliefs, provide prayer rooms/mats and transport to mosque/church etc. 5. Provide access to a translator if the resident's first language is not English. 6. Always explain any procedures that need t be carried out as the resident has the right to refuse any treatment once they have heard all necessary information.