Barriers To Accessing Services

Barriers To Accessing Services

1. Lack of Knowledge

   • People Cannot access services because they don't know it exsists
   • Advertising services in suitible places
     • Services for children advertised between breaks in tv programmes

2. Financial Constraints

   • Cannot access the service because they don't know it exsists
   • Services at a reduced cost for free

3. Geographical Location

   • People cannot access a service because it is very far away and transport may be a problem.
   • Provision of transport (where possible). Outreach services, homes visits, action cancer bus, blood transfusion bus, accomodation, websites and 24hr helplines

4. Physical Barriers

   • People cannot access services because of steps, stairs etc
   • Ramps, handles, wide doors, push button entrances, disabled parking spaces

5. Pshycological Barriers

   • Embarrassment, Fear, Shame
   • Staff who are trained in dealing with anxious patients, private areas for discussion, bringing a friend, removal of uniforms, emotional support

6. Language

   • Not being able to speak the regional language
   • Translator, interpretors, have information in different languages, gestures

7. Communication Barriers

   • Unable to speak see or hear service users. With learning disability unable to understand. Pain anxiety dementia
   • Pen and paper/sign language, picture cards, braille, advocates, simple language, do not belittle, staff need to be paitent, glasses, hearing aids

8. Cultural Barriers

   • Religious beliefs about blood transfusions, women requesting care of a female doctor or nurse
   • Make staff trained and very aware