L04

L04

1. Best Practice

   • Being Non-Judgemental
     • Using effective communication e.g active listening. Not making assumptions, using empathy, seeing from another's point of view, being open minded, accepting (not agreeing or disagreeing), respecting individuals feelings, experience and values
   • Respecting the views, choices and decisions of individuals who require care and support
     • Care that meets individuals needs, person centered care so individuals feel supported and valued raising self esteem
   • Anti Discrimination Practice
     • Treating individuals fairly. Challenging discriminatory comments or actions, inclusive behaviour, accessibility for all
   • Valuing Diversity
     • Reflecting different cultures, beliefs and religions
   • Using effective communication
     • Enabling informed choices to be made if individuals have the information that they need. No jargon, age appropriate, using specialist methods e.g Braille, makaton, hearing loop, adapting communication to meet individual care needs, active learning, showing interest and responsiveness to what an individual is saying
   • Following agreed ways of working
     • Following organisations policies and procedures so that care provided is appropriate, correct and safe
   • Training and professional development opportunities for staff
     • Ensure staff are up to date with knowledge, legislation and skills
   • Mentoring, mentoring and performance management of all staff
     • Experienced practitioners sharing knowledge with another to develop their skill. Checking progress over time. The ongoing process of managers providing feedback on performance and target setting for development over time
     • Mentoring Involves:
       • Providing Advice
       • Answering Questions
       • Giving Feedback
       • Offering support
       • Encouraging the individual
       • Checking the quality and progress of care practices over time:
         • Observation
         • Carrying out surveys and questionnaires
         • Asking for opinions of service users, their relatives and staff
         • Feedback forms
         • Analysis of the number of and type of complaints
     • Performance Management Involves:
       • One to one meetings
       • Observation followed by feedback
       • Identification of targets for improvement
       • Support
     • Staff Meetings
       • Staff to share best practices
       • Share Concerns
       • Raise Issues
       • Solve Problems
       • Remind all workers of policy and procedures
       • Give updates and general information
     • Provision of training and professional opportunities for staff:
       • Ensures new workers know how to provide quality care and are aware of Equality and Diversity
       • All workers must be kept up to date with legislation, knowledge, new practices, skills and methods
       • Ensures all staff know and are up to date with correct procedures for health and safety, safeguarding and confidentiatliy
   • Benefits of Best Practice
     • Independence
     • Choice
     • High Self Esteem
     • Encouragement
     • Empowerment
     • Trust
     • Safety