Collection Of Information

Collection Of Information

1. The analyst needs to ensure that they understand the organisation requirements or the system produced may not meet the requirements

2. Questionnaires

   • Large numbers can have say in a short space of time (This allows them to feel involved).
   • Very rigid structure. Does not allow individual points. Person may feel 'railroaded'. Poor return

3. Interviews

   • Allows departure from a prepared script. This allows the interviewee to elaborate on their points (which also makes them fully involved)
   • This is time consuming so this will restrict the number of people that can be seen/interviewed. This only gives the POV of the people who do get interviewed.
     • This will make it harder to see biased opinions. This is not cost effective.

4. Observation

   • See the system 'warts' as you're seeing it with your own eyes. This allows you to see the information workers may not feel is important.
   • Workers may not act naturally as they feel pressured. The business may be cynical. May miss out abnormal procedures

5. Collection of Documentation

   • Can find out what data is needed for required input and what form of information is outputted
     • This shows that the management are acceptable
   • Present documentation may not be effective. May be difficult to understand without further description