Fact-Finding Techniques

Start with investigation methods

Begin with Investigation Methods, a mind map that brings together questionnaires, interviews and meetings, observation, and documentation analysis. Use it to see the range of methods before looking at each one more closely. The map also points to an advantage of asking people to elaborate on their answers: it can provide more detailed information.

Next, explore the mind map on collecting information. It considers why an analyst needs to understand an organization's requirements and includes questionnaires as a way to collect information. Compare its points with the methods in Investigation Methods.

Follow the analysis steps

The Analysis Steps mind map looks at collecting data about a current system and finding out what could be improved. Read it after the investigation maps to connect the information collected with the work of analyzing a system.

The Fact-Finding mind maps add another consideration: handling sensitive information ethically. They refer to protecting information from misuse and include examples such as company plans and employee information. Look for these points as you compare the maps.

Use flashcards and the quiz

The JAD flashcards ask about joint application development sessions, including who is involved and the roles of the facilitator and scribe. Work through the questions, then return to the cards you want to study again. The page also lists a JAD quiz and a flashcard deck called Joint Application Development.

Use the maps to organize the ideas, the flashcards to recall terms and roles, and the quiz to practice. You can move between formats as you study rather than relying on just one.

Place the topic in the unit

Fact-Finding Techniques is a section of Systems Analysis and the Systems Life Cycle in Computing and ICT (programming, computer science, digital skills, educational technology). The Analysis Steps map offers a starting point for connecting the investigation methods on this page with systems analysis.

Try the JAD quiz after working through the maps and flashcards.