Notas
Introduction to Service - created from Mind Map
Conteúdo das notas (1)
Página 1
What is service
Defining Service Management
Service management framework
Service Marketing Mix
Core Service
Service industries and companies
Service as products
Customer service
Tangible
Intangible
Management
Marketing
Operations
Strategic Planning
Consumer Behaviour
Benchmarking
HR Management
Place
Price
Promotion
People
Process
Product
Physical Evidence
peripheral services
Informações
- Descrição
- Hospitality/Tourism Notas sobre Introduction to Service - created from Mind Map, criado por Tingying Li em 06-02-2018.
- Criado por
- Tingying Li
- Visualizações
- 0
- Histórico
-
- Criado por Tingying Li · 6 fev 2018
- Copiado para Nota por Tingying Li · 6 fev 2018
- Avaliação