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Business process & information system

Business process

Business : can be seen as collection of business process

Business process maybe assets or liabilites

Examples of functional business process

IT enhance business process by :

Transaction Processing Systems (TPS)

Business intelligence

Business Intelligence Systems (BIS)

Flows of material, information, knowledge

Sets of activities, step

Maybe tied to functional area or be cross-functional

Manufacturing and production

Sales & marketing

Finance & accounting

HR

Increasing efficiency of existing process

Enabling entirely new process

Automating steps that were manual

Change flow of information

Replace sequential steps with parallel steps

Eliminate delays in decision making

Support new business model

Serve operational managers and staff

Perform and record daily routine transactions necessary to conduct business

Allow managers to monitor status of opertions and relations with external environment

Serve predefine, structured goals and decision making

Data & software tools for organizing and analyzing data

Used to help managers and users make improved ddecisions

Management informations system

Decision support system

Executive support system

Serve middle management

Provide report on firms current performance

Provide answers to routine question with predefined procedure for answering them

Support non-routine decision making

May use external information as well TPS/MIS data

Model driven DSS

Data-driven DSS

Support senior management

address non-routine decision

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