Communication process: steps, purposes and barriers

1. 1The three main reasons people communicate are to [blank_start]inform[blank_end], [blank_start]persuade[blank_end], [blank_start]entertain[blank_end] .

   1. Ainform
   2. Bpersuade
   3. Centertain
2. 2Managers spend up to 80% of their time communicating, What channels do they use to communicate? meetings, writing, presenting, counseling and promotion

   1. AVerdadeiro
   2. BFalso
3. 3This five steps of communicating process are:
   1) the send [blank_start]encodes[blank_end] a message. this involves verbal and nonverbal cues in addition to the actual words exchanged
   2) The sender [blank_start]selects[blank_end] an appropriate changes and transmits the message
   3) The receives [blank_start]decodes[blank_end] the message.
   4) The receiver encodes the message ([blank_start]feedback[blank_end]) to clarify any part of the message not understood
   5) the sender and receiver remove or minimize [blank_start]interference[blank_end] (barriers) that hinder the communication process

   1. Aselects
   2. Bencodes
   3. Cdecodes
   4. Dfeedback
   5. Einterference
4. 4The richest form of communication is [blank_start]face to face[blank_end]

   1. Aface to face
5. 5Up to [blank_start]90%[blank_end] of the information in a face to face encounter is sent [blank_start]nonverbally[blank_end]

   1. A90%
   2. Bnonverbally
6. 6education level, experience, culture

   1. Apersonal difference
   2. Bmental distractions
   3. Cphysical interference
7. 7preoccupied rather than listening

   1. Aphysical interference
   2. Bpersonal difference
   3. Cmental distractions
8. 8nosy environment, interruptions , technology difficulties

   1. Amental distractions
   2. Bpersonal difference
   3. Cphysical interferences
9. 9[blank_start]Organizational Charts[blank_end], are based on a formal flow of information

   1. AOrganizational Charts
10. 10[blank_start]Downward communication[blank_end] flows from supervisors to employees. Those are the tip of the organization usually have better knowledge of the organizations [blank_start]mission[blank_end] and [blank_start]goals[blank_end]

    1. ADownward communication
    2. Bmission
    3. Cgoals

11. 11[blank_start]upward communication[blank_end]; flows from the front lines to the managers and usually includes progress reports, results?accomplishments

    1. Aupward communication
12. 12[blank_start]horizontal communication[blank_end] , interaction between peers. this is the primary means of achieving coordination between units.

    1. Ahorizontal communication
13. 13Identify the 4 out of 7 major causes of unethical corporate behavior listed in your text? [blank_start]misplaced corporate loyalty[blank_end], [blank_start]unethical tone set by top management[blank_end], uncertainty about whether an action is wrong, [blank_start]obsession with personal advancement.[blank_end]

    1. Amisplaced corporate loyalty
    2. Bunethical tone set by top management
    3. Cobsession with personal advancement.
14. 14Identify the four dimensions of ethical behavior?
    [blank_start]behavior that is illegal and unethical[blank_end]
    [blank_start]behavior that is illegal yet ethical[blank_end]
    [blank_start]behavior that is legal yet ethical[blank_end]
    [blank_start]behavior that is both legal and ethical[blank_end]

    1. Abehavior that is illegal and unethical
    2. Bbehavior that is illegal yet ethical
    3. Cbehavior that is legal yet ethical
    4. Dbehavior that is both legal and ethical
15. 15Define six major barrier to intercultural communication and explain
    [blank_start]ethnocentrism[blank_end], assumption that your own cultural norm is the right way to do things
    [blank_start]stereotypes[blank_end], mental picture one group forms of the main characteristics of anther
    [blank_start]chronemics[blank_end], study of how a culture receives time and its use
    [blank_start]proxemics[blank_end], the study of cultural space requirements
    [blank_start]kinesics[blank_end], the study of body language
    [blank_start]translation limitations[blank_end]

    1. Aethnocentrism
    2. Bstereotypes
    3. Cchronemics
    4. Dproxemics
    5. Ekinesics
    6. Ftranslation limitations
16. 16[blank_start]The pagano model[blank_end] is one method for determining whether the proposed action is advisable

    1. AThe pagano model
17. 17Synergy , this is when the [blank_start]whole is greater than the sum of parts[blank_end]

    1. Awhole is greater than the sum of parts
18. 18Successful team environment
    [blank_start]trust building[blank_end]
    [blank_start]open meeting[blank_end]
    [blank_start]shared leadership[blank_end]
    [blank_start]listen, problem solving[blank_end]
    [blank_start]information flowing effectively[blank_end]

    1. Ainformation flowing effectively
    2. Blisten, problem solving
    3. Cshared leadership
    4. Dopen meeting
    5. Etrust building
19. 19[blank_start]Distributed leadership[blank_end], when the role of the leader is shared amongst the team. anyone can become the leader at any time

    1. ADistributed leadership
20. 20[blank_start]Interpersonal intelligence[blank_end] , ability to read, empathize, and understand others

    1. AInterpersonal intelligence
21. 21[blank_start]Abraham Maslow's[blank_end] , hierarchy needs of which people progress, higher needs generally cannot be met if the lower ones are not.

    1. AAbraham Maslow's
22. 22Order of Needs proposed by Maslow are:
    [blank_start]Phsyiological[blank_end]; food and basic provisions
    [blank_start]security and safety[blank_end]; shelter ad protection
    [blank_start]social needs for[blank_end]; love, acceptance, and belonging
    [blank_start]ego or esteem[blank_end]; needs to be heard and appreciated
    [blank_start]self- actualization needs[blank_end]

    1. APhsyiological
    2. Bsecurity and safety
    3. Csocial needs for
    4. Dego or esteem
    5. Eself- actualization needs
23. 23[blank_start]Stroke[blank_end] the emotional response that occurs in communication interaction, either positive or negative on feelings about new self or others

    1. AStroke
24. 24The Johan window a matrix that can help determine what is known or unknown to self and others

    1. AVerdadeiro
    2. BFalso
25. 25when a supervisor gives detailed rules and instructions to an employee and then monitors him or her closely

    1. Asupportive behavior
    2. Bdirective behavior
26. 26[blank_start]Totally quality management[blank_end], focuses on creating a more responsible role for the worker in the organization.

    1. ATotally quality management
27. 27[blank_start]nonverbal communication[blank_end]; communication includes everything accept the actual words. constantly sent and can account for 90% of communication

    1. Anonverbal communication
28. 28[blank_start]Meta communication[blank_end]; is not actually expressed in words but may be implied

    1. AMeta communication
29. 29For a group to become a team , it must go through development process with four distinct phases ; [blank_start]forming, storming,[blank_end] [blank_start]norming, and reforming[blank_end]

    1. Aforming, storming,
    2. Bnorming, and reforming

Descrição

Business/Economics Quiz sobre Sem título, criado por Alexus Hernandez em 21-09-2017.

Autor

Alexus Hernandez

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English

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