Which of the following is NOT within the scope of ITIL Service Design

Service solutions for existing, unchanged services.

Management information systems and tools

Technology artchitetures and management architectures

Measurement methods and metrics

Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:

Reduces total cost of ownership

Improves the quality, consistency and performance of service

Eases the implementation of new and changed services

Reduces need for information and decision making

Quiz

Beth Coleman 2 perguntas

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1Which of the following is NOT within the scope of ITIL Service Design
1. AService solutions for existing, unchanged services.
2. BManagement information systems and tools
3. CTechnology artchitetures and management architectures
4. DThe process required
5. EMeasurement methods and metrics
2Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:
1. AReduces total cost of ownership
2. BImproves the quality, consistency and performance of service
3. CEases the implementation of new and changed services
4. DReduces need for information and decision making

Descrição: Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.
Autor: Beth Coleman
Idioma: English
Visualizações: 409
Etiquetas: itil learning technology pmp
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