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Quiz

Employee Standards and Problem Solving within a Retail Business.

Lauren McNeill 12 perguntas

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Perguntas do quiz (12)

  1. 1Choose a problem a customer may have within a retail business.
    1. ANo stock on the shop floor
    2. BRude Staff
    3. CAir conditioning too cold
    4. DHaving to wait to be served
    5. EAll the answers are correct
  2. 2If a customer becomes abusive how do you deal with this problem?
    1. AStay calm, Try to talk clearly to the customer and call your manager
    2. BRefuse to serve them
    3. CCall for security to have them removed from the building
    4. DTell them to leave and close the shop
  3. 3You come across a young child who is alone in your retail store what do you do?
    1. APhone the Police
    2. BTake the child into your back office/warehouse
    3. CInform your manager so they can make the correct decision on what to do
    4. DIgnore them as their parent will come along soon.
  4. 4Someone has taken ill in your retail store and fallen what do you do?
    1. AFind out what is wrong and call an ambulance if needed.
    2. BPerform First Aid even without being trained
    3. CLeave them for your manager to sort.
    4. DGive them a glass of water
  5. 5A man with a visible disability is struggling to carry the items he is buying around the store. What should you do?
    1. AOffer to help him.
    2. BTake the items off him and take them to the till
    3. CTell your manager
    4. DIgnore him if he needs help he will ask
  6. 6Problems can occur within a retail team, fill in the blanks from the following problems with how to solve the issues.

    1. If you don't get on with your team members you should tell a [blank_start]manager[blank_end]
    2. A team member is not pulling their weight you should speak to them [blank_start]politely[blank_end]
    3. A team member is leaving you out of social events you should speak [blank_start]to your manager[blank_end]
    4. A team member is not completing a job properly you should [blank_start]show them the right way.[blank_end]
    5. Some one is blaming you for work not being completed you should [blank_start]speak to your manager[blank_end]
    1. Amanager
    2. Bdifferent staff member
    3. Cpolitely
    4. Don the shop floor
    5. Eto your manager
    6. FYour friends
    7. Gshow them the right way.
    8. HTell on them
    9. IMake fun of them
    10. Jspeak to your manager
    11. KSpeak to the staff member
    12. LStart blaming them
  7. 7If you are provided with a staff uniform you can choose if you want to wear it or not.
    1. AVerdadeiro
    2. BFalso
  8. 8Appropriate dress code consists of
    1. AUniform, name badge, messy hair
    2. BClean Uniform, Name badge, Clean shoes, professional hair
    3. CYour own clothes
    4. DLeggings/ tights/ skinny jeans/ trainers and a hoodie
  9. 9The correct attitude when working in retail is [blank_start]happy[blank_end]
    The correct skills when working in retail are [blank_start]confidence[blank_end]
    The correct behaviours to display in retail are [blank_start]professional[blank_end]
    1. Aupbeat
    2. Bsad
    3. Cbad
    4. Dgood
    5. Econfidence
    6. FBalancing skills
    7. GKnife skills
    8. HInitative
    9. Iprofessional
    10. Jspoilt
    11. Kbored
  10. 10Effective communication can help with your customer service?
    1. AVerdadeiro
    2. BFalso

Informações

Descrição
Assessment of Employee Standards and Problem solving within a Retail business.
Idioma
English
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