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Self Service

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Quiz on Self Service, created by jeicibanz on 27/09/2014.
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Quiz by jeicibanz, updated more than 1 year ago
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Created by jeicibanz over 9 years ago
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Resource summary

Question 1

Question
The Alarm Manager page on Experience Portal Manager shows an Alarm: Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
Answer
  • Avaya Aura Communication Manager
  • Avaya Aura Session Manager
  • Intelligent Customer Routing
  • Avaya Aura Experience Portal

Question 2

Question
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails. What is the best way to validate the application installation?
Answer
  • Check the Avaya Aura experience Portal (AAEP) System Monitor.
  • Check AAEP administration System Maintenance > Log Viewer
  • Open a browser window and access the application Http://<host>: <port>/<application name>/index.html
  • Look at the Application Detail Report in the AAEP administration.

Question 3

Question
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
Answer
  • Restart the terracotta service.
  • Restart the ICR Core service.
  • Restart the httpd service.
  • Reboot the machine.

Question 4

Question
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system. After restoring the database from the backup, which three actions must be performed? (Choose three)
Answer
  • Restart the vpms service on the Experience Portal Manager (EPM).
  • Reconnect each Media Processing Platform (MPP) with the EPM.
  • Restart the MPP service from the EPM.
  • Restart the avpSNMPAgentSvc on the EPM.
  • Install a new license file on the EPM.

Question 5

Question
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file: CmpMgrService.out @2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93#### Which step must you take to correct the issues and continue with this procedure?
Answer
  • Login to Experience Portal Manager (EPM) using a user with an assigned role of POM Campaign Manager and restart the campaign
  • Logging to EPM using a user with an assigned role of Web Services and restart the Campaign
  • Login to (EPM) using a user with an assigned role of Administration and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of Web Services.
  • Login to EPM using a user with an assigned role of ..Administration.. and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of ..POM Campaign Manager...

Question 6

Question
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)
Answer
  • The AAEP WebLM license has expired; either it was a temporary license or the client..s Enterprise WebLM server is down
  • One or more MPP system resources are overloaded
  • The specified VoIP gatekeeper or SIP gateway is incorrect
  • The Postgres service on the Experience Portal manager (EPM) is not running

Question 7

Question
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
Answer
  • Call completed
  • Call failed
  • Call completed in SSA
  • Call routed
  • Call transferred

Question 8

Question
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
Answer
  • the IP of the POM server
  • an existing contact strategy
  • the Call Classification Analysis (CCA) timeout to be used
  • an existing contact attribute
  • sufficient voice ports and POM CCA licenses

Question 9

Question
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)
Answer
  • Apache/httpd logs
  • Tomcat logs
  • PostgreSQL logs
  • Process Logs
  • Transcriptions Logs

Question 10

Question
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers: The system is experiencing technical difficulties. Which two steps would you take to identify the likely cause of this message? (Choose two)
Answer
  • Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
  • If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
  • Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
  • If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
  • Ensure that the Short Message Service (SMS) server is not down.

Question 11

Question
You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers. Which three choices will meet this requirement? (Choose three)
Answer
  • Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
  • Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
  • Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
  • Disable the HTTPS protocol on your application servers and use HTTP only
  • Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server

Question 12

Question
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
Answer
  • the primary EPM server
  • an auxiliary EPM server
  • the remote application server
  • a Media Processing Platform (MPP) server

Question 13

Question
Which statement about user permissions is true?
Answer
  • When logged in as org user, all global and organization based information can be seen, but only organization specific data can be edited.
  • When logged in as admin user, all global and organization based information can be seen, but only non organization specific data can be edited.
  • When logged in as admin user, only global information can be seen and edited.
  • When logged in as org user, only the information for the organization to which we belong can be seen and edited.

Question 14

Question
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
Answer
  • The Tomcat Administration Screen
  • The AAEP Web administration POM menu
  • The graphical user interface (GUI)
  • The command line interface (CLI)
  • The Remote Desktop

Question 15

Question
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
Answer
  • Call Center
  • ICR Manager
  • ICR Monitor
  • Standard Report

Question 16

Question
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?
Answer
  • At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
  • At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
  • At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is? command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
  • At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is? command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server

Question 17

Question
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
Answer
  • Sybase 12.5 or higher
  • Oracle 0.0 or higher Id
  • Informix 9.21.UC4
  • MS SQL Server 2000
  • Postgres 8.2.3 or higher

Question 18

Question
A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager. Which two properties in the icrcore.properties file need to be corrected? (Choose two)
Answer
  • ICRAdminUKI
  • VPRemoteLogWebService
  • ICRSipUserName
  • ICRSipTCPPort
  • VPProductID

Question 19

Question
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response. What two items should he checked to resolve this situation? (Choose two)
Answer
  • the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
  • the content of the Avaya network log server.log/log
  • the Call Data Summary Report
  • the error logs in the speech recognition server

Question 20

Question
You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)
Answer
  • Application server
  • Primary Experience Portal Manager (EPM)
  • Auxiliary EPM
  • Media Processing Platform (MPP)
  • Telephony server

Question 21

Question
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
Answer
  • Application Enablement Services (AES)
  • Media Processing Platform (MPP)
  • Private Brain Exchange (PBX) servers
  • Experience Portal Manager (EPM)
  • Avaya Media Servers (AMS)

Question 22

Question
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker. Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
Answer
  • Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
  • Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
  • Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
  • Upgrade the server to a minimum of 4 GB of RAM.
  • Upgrade the server to a minimum of 320 GB Disk, 7200 RPM

Question 23

Question
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
Answer
  • Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
  • More than one Auxiliary EPM server can be added per AAEP 6.0 system.
  • Auxiliary I PM ran be installed on a single server AAEP system.
  • Auxiliary EPM can be Installed co-resident with MPP server.

Question 24

Question
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
Answer
  • the ACR call Control application (CCA)
  • the ICR Pluggable Data Connector (PDC)
  • the ICR Core
  • the Self Service Application (SSA)

Question 25

Question
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
Answer
  • Microsoft Windows
  • Linux
  • Oracle Solaris
  • Unix
  • IBM AIX

Question 26

Question
You have just installed Proactive Outreach Manager (POM) ? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server. Which step must you take to correct the issues and continue with this procedure?
Answer
  • The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password password ; \q
  • The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
  • The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
  • The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.

Question 27

Question
Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
Answer
  • Network Address (VoIP)
  • Host Address
  • Network Address (MRCP)
  • Network Address (AppSvr)

Question 28

Question
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages. Which statement is true?
Answer
  • Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal
  • Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date
  • Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date
  • You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot

Question 29

Question
Which two statements below about infinite campaigns are true? (Choose two)
Answer
  • Infinite Campaign does not terminate by itself after processing all contacts.
  • Infinite Campaign terminates automatically after processing all contacts.
  • To terminate an Infinite Campaign, manual intervention is required.
  • Infinite Campaign terminates only when all agents log off from the campaign.
  • Infinite Campaign is designated by Campaign Type 0.

Question 30

Question
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
Answer
  • the Campaign Strategy
  • the POM Campaign Director
  • the Priority of the Campaign
  • the POM Campaign Manager

Question 31

Question
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode. Which is an accurate description of how ICR handles a call arriving in the system?
Answer
  • The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
  • The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
  • The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
  • The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

Question 32

Question
In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. avaya&c=3305&q=1 What is an accurate explanation of this SDR report?
Answer
  • The call was initially queued on 70001@icr.com where due to SIP ERROR the call got requeued 82003@icr.com. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued 92014@icr.com.
  • The call was initially queued on 82003@icr.com where due to SIP ERROR the call got requeued to 70001@icr.com. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
  • The call was initially queued on 70001 a icr.com where due to spike in EWT the call got requeued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued 92014@icr.com
  • The call was initially queued on 82003aicr.com where due to spike in EWT the call got requeued to 70001@icr.com- The call then observed SIP ERROR and it was re-queued 92014@icr.com.

Question 33

Question
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I M |is no longer able to communicate with it. Which corrective action should be taken?
Answer
  • Restart httpd on the Auxiliary EPM.
  • Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>
  • Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
  • Upgrade the Auxiliary EPM.

Question 34

Question
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
Answer
  • Administration
  • Web Services
  • Maintenance
  • Operations
  • ICR Administrator

Question 35

Question
A customer creates a campaign but it is failing to start. Which two logs should be checked for possible error messages? (Choose two)
Answer
  • $POM__HOME/logs/PIM _CmpMgr.log* log files
  • $POM_HOME/logs/PIM_CmpDir.log* log files
  • $POM _HOME/logs/PIM_Web.log log*files
  • $POM_.HOME/logs/CmpMgrService.out* log files
  • $POM_HOME/logs/CmpDirService.out* log files

Question 36

Question
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
Answer
  • .doc (Microsoft Word)
  • .xls (Microsoft Excel)
  • .pdf (Portable Document Format)
  • .jpg (Digital Image)
  • .csv (Comma separated value)

Question 37

Question
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
Answer
  • Verify that the Media Processing Platform (MPP) is operational
  • Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
  • Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
  • Verify that the WebLM license is not expired arid verify if you have configured the required number
  • Verify that the Short Message Service (SMS) server is not down.

Question 38

Question
You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage: [scroot@vp-a1/] # -b - - max
Answer
  • /var/llb/pgsql/data
  • /home
  • /var/spool/mail
  • /opt/Avaya/InstallAgent/download
  • /opt.Tomcat/apache-tomcat-6.0.32/webapps

Question 39

Question
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
Answer
  • 3 days
  • 7 days
  • 15 days
  • 30 days

Question 40

Question
A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?
Answer
  • 443
  • 8443
  • 8080
  • 28443

Question 41

Question
Which two statements about the "priority" of a campaign are true? (Choose two)
Answer
  • Available priorities are 1-10
  • The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
  • The priority of the campaign determines when the campaign will start.
  • Available priorities are 1-5
  • Campaign priority determines the media channels used by a campaign

Question 42

Question
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
Answer
  • readable by all users
  • readable by root or sroot
  • readable by avayavp
  • readable by all Avaya service accounts

Question 43

Question
Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working. What would be causing this problem?
Answer
  • A remote database was not configured on the AAEP.
  • The new POMDriverApp provided with the POM software was not deployed on the application server.
  • There are no Announcement Port licenses available for the POMDriverApp.
  • The user has incorrect roles assigned.

Question 44

Question
A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer. What are the minimum hardware specifications for a customer supplied AAEP server machine?
Answer
  • dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
  • single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
  • dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
  • dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex

Question 45

Question
Which three are included in a System?
Answer
  • Site Information
  • File System usage
  • Call Processing Delays
  • Networked Machines

Question 46

Question
Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
Answer
  • A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
  • An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization
  • The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
  • Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.

Question 47

Question
Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds. When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill. What would happen next?
Answer
  • ICR Core performs polling and updates the cache. II then provides routine) information to this call.
  • ICR Core provides routing information from the cache. It then performs polling and updates the cache.
  • IRC Core will not perform polling. It provides routing information from the cache.
  • ICR Core performs polling and provides routing information, but the cache is not updated.

Question 48

Question
You are installing a new Avaya Aura Experience Portal system. Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
Answer
  • Alarm Codes
  • Applications
  • EPM Servers
  • MPP Servers
  • VoIP Connections

Question 49

Question
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
Answer
  • A remote database.
  • Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
  • H.323 or SIP ports configured and in service.
  • A separate application server is required to run POM applications.
  • The correct number of AAEP and POM licenses for features required.

Question 50

Question
Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?
Answer
  • Verify that the Media Processing Platform (MPP) is operational.
  • Verify that the application server is working correctly.
  • Verify that the Experience Portal Manager (EPM) can communicate with the MPP.
  • Verify that the database is valid and is functioning.

Question 51

Question
Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?
Answer
  • DNCREQ
  • DNC
  • Restricted DNC
  • Restricted

Question 52

Question
Which two statements about a completion code are true? (Choose two)
Answer
  • When using a custom completion code, it needs to be included in a contact strategy.
  • When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
  • One needs to include a system completion code in CCW to use a completion code.
  • Completion codes are hard coded and new completion codes cannot be created.

Question 53

Question
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
Answer
  • Application servers (AS)
  • Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
  • Avaya Media Servers (AMS)
  • Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
  • Media Processing Server (MPS)

Question 54

Question
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center. What needs to be done while configuring Skill and Vector Directory Number (VDN)?
Answer
  • On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
  • On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
  • On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center
  • On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

Question 55

Question
A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?
Answer
  • http://support.avaya.com
  • http://www.oracle.com
  • The Experience Portal DVD
  • The Oracle JDBC driver is installed automatically

Question 56

Question
You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error: org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit How do you correct this Issue?
Answer
  • Re-install the runtimeconfig.war file.
  • Make sure the runtime support files are installed in the correct location.
  • Restart Avaya Aura Experience Portal.
  • Check that the Web License Manager (WebLM) is running. If not start WebLM.

Question 57

Question
A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
Answer
  • Red Hat Enterprise Linux Server 6.0 (x86)
  • Red Hat Enterprise Linux Server 6.0 (x86_64)
  • Red Hat Enterprise Linux Server 6.1 (x86)
  • Red Hat Enterprise Linux Server 6.1 (x86_64)

Question 58

Question
Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)
Answer
  • icrcca
  • icrcore
  • icrwebservice
  • terracottasrv
  • tomcat

Question 59

Question
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix the problem?
Answer
  • On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
  • On the Report Data Configuration page of the EPM, enable Periodic Download
  • On the Change Application page of the EPM, enable Allow VoiceXML Log Tag
  • Start your Media Processing Platform (MPP) servers

Question 60

Question
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
Answer
  • the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
  • the Maximum Outbound Ports
  • the SMS and Email Connections
  • the Email Connections and the Maximum Outbound Ports

Question 61

Question
Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?
Answer
  • The global configuration data for POM; you need to check that the POM server, Campaign Manager, Campaign Director, and Postgres database are running
  • You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, and Postgres database are running
  • You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, ntpd Daemon, and Postgres database are running
  • You need to check that the POM server, Campaign Manager, Campaign Director, Apache Web Server, TomcatServiceand Postgres database are running

Question 62

Question
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
Answer
  • $POM_HOME/logs/PIM_CmpMgr.log* log files
  • $POM_HOM/logs/PlM_CmpDir.log* log files
  • $POM_HOME/logs/PIM_Web.log log files
  • $POM_HOME/logs/CmpMgrService.out* log files

Question 63

Question
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)
Answer
  • Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers
  • 64 bit operating systems are approved for hosting AAEP servers.
  • Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
  • Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers
  • Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP 6.0 servers

Question 64

Question
You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)
Answer
  • The server has a static IP address configured
  • The server has anti-virus software installed and running
  • The SELinux feature is set to Permissive or Disabled
  • The Linux firewall is disabled
  • NTP is configured to synchronize the servers clock with a reliable time source
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