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14637845
81207 Mod 05 Processing Customer Returns
Description
81207: Manage the Sales Process
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81207: manage the sales process
Quiz by
Juana Lucas García
, updated more than 1 year ago
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Created by
Juana Lucas García
about 6 years ago
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Resource summary
Question 1
Question
When is a disposition code applied to the returned item? (select all that apply)
Answer
Creating a return order
Registering a return item’s arrival
Ending a quarantine order
After a return order is invoiced
Question 2
Question
A disposition code determines what happens to returned items both physically and financially.
Answer
True
False
Question 3
Question
Which of the following is not a predefined disposition action code?
Answer
Credit
Replace and credit
Return and credit
Return to customer
Question 4
Question
Replacement orders can only be created after a return order is returned and inspected.
Answer
True
False
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