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MGT 360 Test 1
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Questions in this quiz (40)
1Teams in organizations are often hybrids of two or more team types.
- ATrue
- BFalse
2According to the Five Dysfunctions of a Team Model, teams need to do all they can to avoid conflict of any kind.
- ATrue
- BFalse
3Self-managing teams empower team members to take full responsibility for designing and managing all aspects of operations for a specific product or service unit without a formal team leader.
- ATrue
- BFalse
4A disadvantage of a functional team is that there may be blind spots associated with other perspectives that are not being considered.
- ATrue
- BFalse
5The advantage that “Issues may be resolved more efficiently” best characterizes which of the following?
- ASelf-Managing Work teams
- BProcess Improvement teams
- CVirtual teams
- DCross-functional teams
- EFunctional Teams
6Which of the following is not a characteristic of the Hill and Anteby Model?
- AIt views the team as a system
- BIt sees alignment among the elements of the team as the key to enhancing team effectiveness
- CIt considers the team context
- DIts ultimate outcome measure is enhanced team effectiveness
- ENone of the Above
7The American Society for Quality focuses on performance of:
- AFunctional teams
- BProblem-solving and process improvement teams
- CSelf-managing and virtual teams
- DCross-functional and virtual teams
- ENone of the above
8Which of the following is not true of problem solving teams?
- AThey may not require training that can be costly.
- BThey are typically composed of individuals who have relevant knowledge and experience related to resolving an undesirable condition or level of performance.
- CThey enable qualified individuals who understand the target problem to work together in a systematic manner in order to identify root causes and to implement changes.
- DSimilarities in perspectives may increase group cohesion and reduce conflict.
- ENone of the above
9Which of the following was discussed as a potential disadvantage of a cross-functional team?
- AThere are potential conflicts between members with different perspectives and priorities.
- BThere may be blind spots associated with other functional perspectives not being considered.
- CProblem-solving training may be needed that can be costly.
- DIt requires team members to possess an understanding of basic process improvement tools.
- ENone of the above.
10Which of the following is not one of the four key stages in the High Performance Teams Model?
- ADesigning the team system
- BDeveloping the team
- CFacilitating the team
- DRebuilding the team
- EEvaluating the team
11To maintain objectivity, the team leader has the sole responsibility for developing a role responsibilities matrix.
- ATrue
- BFalse
12Team dashboards are sometimes criticized because they focus solely on outcomes, ignoring process.
- ATrue
- BFalse
13The first step in creating a team dashboard is to solicit inputs from all team members regarding the performance metrics that they feel are most relevant to the objectives of the team.
- ATrue
- BFalse
14Once the team charter has been developed, it is important that it remain unchanged in order to provide a stable, ongoing, reliable anchor for team activities.
- ATrue
- BFalse
15Team reactivity refers to taking charge, remaining adaptive, and avoiding passivity.
- ATrue
- BFalse
16Which of the following is used to evaluate the performance of team members in successfully completing their assigned tasks?
- AGantt Chart
- BRole Responsibility Matrix
- CTeam Charter
- DTeam dashboard
- ENone of the above
17Which of the following provides a timeline for completing a project?
- AHorizon Tracker
- BTeam charter
- CRole responsibilities matrix
- DTeam dashboard
- EGantt Chart
18Which of the following is not a key principle for guiding the development of a team dashboard?
- AThe measurement system should focus on helping management to enhance its effectiveness and performance.
- BMembers of the team should be empowered to create their own measurement systems.
- CIf a team’s process and activities are cross-functional, then the measurement system should also reflect this cross-functional emphasis.
- DThe team should adopt no more than 5-7 key measures to prevent diluting its focus.
- ENone of the above
19Which of the following is not a step for creating a team dashboard?
- ASolicit inputs from all team members regarding the performance metrics they feel are relevant to the objectives of the team.
- BAssign team members to specific tasks.
- CHave team members discuss the metrics that have been suggested and decide which to include in the actual dashboard.
- DCreate a gauge for each metric in the dashboard.
- ENone of the above
20The final step in developing a team charter is to:
- Adevelop a role responsibilities matrix.
- Bvalidate the charter.
- Cdefine the supporting elements of the charter.
- Densure that the charter is consistent with the role responsibilities matrix.
- Enone of the above
21Members in dyads tend to get to know each other well and thus to be comfortable.
- ATrue
- BFalse
22Action forums are broadly inclusive corporate meetings that involve key players from management, the factory floor, and even outside suppliers and customers.
- ATrue
- BFalse
23Control based on norms is sometimes called clan control.
- ATrue
- BFalse
24Self-oriented roles are roles that members adopt for personal gain.
- ATrue
- BFalse
25In general, it is better to use a four-person team than a five-person team.
- ATrue
- BFalse
26Which of the following would not tend to build team cohesiveness?
- AMake it attractive to be a member of the team
- BKeep the team small
- CPraise and publicize team accomplishments
- DIdentify and communicate outside threats and pressures
- ENone of the above
27In which stage of group development have conflicts largely been resolved, the team become more cohesive, and members settled into their roles?
- ANorming
- BStorming
- CForming
- DPerforming
- EAdjourning
28The two sets of roles that are vital if a team is to be effective on a continuing basis are:
- Atask-oriented and relations-oriented
- Bself-oriented and task-oriented
- Cself-oriented and other-oriented
- Drelations-oriented and self-oriented
- Enone of the above
29Harmonizers, compromisers, encouragers, and expediters are examples of which of the following sets of team-member roles?
- Aself-oriented roles
- Bbalanced roles
- Crelations-oriented roles
- Dtask-oriented roles
- Enone of the above
30A team of researchers in nuclear engineering has been working together for more than12 years. Over time, they have developed into a high performing team that has made numerous breakthrough findings through their work. Each member of the team has settled into his/her own role and the team has matured to a point where it has a clear sense of its long-term vision. In addition, the team is able to self-manage itself for the most part. What should the team leader do now?
- AFacilitate a strategic planning session with the team
- BExpand the size of the team.
- CWork to resolve disagreements that are lingering among team members.
- DBecome less directly involved in the team's activities and help the team to manage itself.
- EFacilitate the development of group norms.
31Equity theory says people want to get at least what they deserve, and hopefully more
- ATrue
- BFalse
32Democratic and autocratic leadership styles differ on two primary dimensions.
- ATrue
- BFalse
33Collective efficacy leads to group potency.
- ATrue
- BFalse
34Transactive memory systems are a form of choice architecture that encompasses both the knowledge held by particular members with a collective awareness of who knows what.
- ATrue
- BFalse
35In a particular situation, employees are well-trained, tasks are unambiguous and routine, and teams are closely knit and cohesive. Each of those characteristics tends to serve as a:
- ABuffer of leadership
- BSubstitute for leadership
- CNeutralizer of Leadership
- DCatalyst for leadership
- ENone of the above
36Which of the following refers to ways in which a person may try to reduce the tensions caused by frustration?
- ADefense mechanisms
- BMaslovian release
- CSatisfactions progression
- DDefaults
- ENone of the above
37The set of leader behaviors that shows friendship, mutual trust, respect, and warmth is called:
- ANone of the above
- BConsideration
- CReinforcement
- DIntellectual stimulation
- EDemocratic style
38Which of the following is assessed by statements such as “No task is too tough for this team”?
- ACollective efficacy
- BGroup potency
- CIrrational exuberance
- DSocialization
- ENone of the above
39Which of the following refers to presenting the message – that is, defining the purpose in a meaningful way?
- AIdealized influence
- BInitiating structure
- CEnactive attainment
- DFraming
- ENone of the above
40Equity theory focuses on which of the following?
- AProcedural fairness
- BBoth procedural and distributive fairness
- CDistributive fairness
- DNeither procedural nor distributive fairness
- ENone of the above
Information
- Description
- Quiz on MGT 360 Test 1, created by Erynn Ireland on 26/09/2018.
- Author
- Erynn Ireland
- Language
- English
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