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DISCOVERY HOUR - PULSE

Description

Now that you've completed the Pulse discovery session, how much can you remember? Take our quick quiz to find out! Good luck and don't forget to share your results!
discovery
Quiz by discovery, updated more than 1 year ago
discovery
Created by discovery over 9 years ago
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Resource summary

Question 1

Question
What is the name of the company responsible for Pulse feedback?
Image:
Pulse_logo (image/png)
Answer
  • Pulse Tek
  • Response Tech
  • Response Tek

Question 2

Question
Why is Pulse important to Three?
Image:
Pulse_logo (image/png)
Answer
  • It helps measure your heart rate
  • Helps inform how Three can improve the overall customer experience
  • We just love reporting

Question 3

Question
How should you explain Pulse to your customer?
Image:
Pulse_logo (image/png)
Answer
  • Ask for a '9'
  • Let them know all feedback is valued
  • Don't bother

Question 4

Question
What can Pulse feedback on?
Image:
Pulse_logo (image/png)
Answer
  • The in-store experience of your customer
  • How your customers perceives Three as a brand
  • Both

Question 5

Question
Which Pulse measure is linked to the 2015 reward proposals?
Image:
Pulse_logo (image/png)
Answer
  • NPS
  • OSAT
  • Experience

Question 6

Question
Which question in Pulse relates directly to your OSAT result?
Image:
Pulse_logo (image/png)
Answer
  • Your ability to understand your customer's needs?
  • Did you give a demo?
  • Would your customer recommend Three?

Question 7

Question
How can you use Pulse to improve the experiences you give?
Image:
Pulse_logo (image/png)
Answer
  • By reviewing my weekly comments and discussing with my manager.
  • Identify any development opportunities.
  • Both

Question 8

Question
What are you responsible for?
Image:
Pulse_logo (image/png)
Answer
  • Giving consistently great customer experiences.
  • Customer's perception of Three's network
  • Both

Question 9

Question
On NPS, how can a response be rated?
Image:
Pulse_logo (image/png)
Answer
  • Dectracter, Passive or Promoter
  • Good, Bad or undecided
  • Hot, cold or just right

Question 10

Question
How many Sales Associates won a place on this years peak incentive at the annual sales conference?
Image:
Pulse_logo (image/png)
Answer
  • 5
  • 2
  • 0
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