Quiz
Performance Management
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Questions in this quiz (7)
1Your sales rep Sydney has recently been late or absent from work an excessive number of times. She tends to call in at the last minute, and there seems to be a pattern developing on Mondays and Fridays.You have discussed this behavior with her on to prior occasions and have not seen a change what will be your next step?
- AVerbal counseling
- BWritten in counseling
- CTermination
- DOne minute to redirect
- EOne minute praise
2Your sales rep Rodney has not been updating customer information at the counter. When your area manager is performing a branch visit Rodney always test proficient in this area. It seems he only puts out an effort when your area manager is watching. You have never discussed this with Rodney. You thought it was simply an oversight. However, it has been happening more frequently in the past few weeks. What is your next step?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute redirect
- EOne minute praise
3Your sales rep Ringo Comes in after a long weekend with a tattoo of a devil eating a rat on his forearm. You feel that some customers may find this offensive. What is Your Next Step ?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute redirect
- EOne minute praise
4You returned from a few days of earned vacation.When inspecting your daily bank deposit slips you notice a deposit of 4800 was missing. You immediately contacted the bank to learn that no deposit was dropdead day.when you discuss this with your sales rep shirley she began to cry. She said she left it on the counter and she believes the last customer in the branch took it what is your next step?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute redirect
- EOne minute praise
5One of your sales reps comes to you and complains about your second sales rep, Charlies body odor. She says it is difficult to work in the same area with him. You have occasionally noticed the problem yourself. What is your next step?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute redirect
- EOne minute praise
6Your self rep Andy has been working as an account manager for the last 6 months. Approximately 90 days ago and Andy’s performance slipped to a level that required action. Andy received written verbal counseling and his performance immediately improved. You have notice that in the last few weeks his performance has slipped again. What is your next step?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute redirect
- EOne minute praise
7Your sales rep Sandy repeatedly forgets to clock in and out appropriately. You have discussed this with Sandy on several occasions . Three months ago you documented this behavior on a written verbal counseling form. Three weeks ago you documented this behavior on a counseling form. Send this work is spot on. She has a wonderful relationship with the customers and continually hits above 90% in cash collected. Her losses are well below target. This morning she missed other on-time punch. Your area manager has to adjust Sandy’s time each week and he is becoming less and less patient. What is your next step?
- AVerbal counseling
- BWritten counseling
- CTermination
- DOne minute re-direct
- EOne minute praise
Information
- Description
- Quiz on Performance Management , created by Luz Gomez on 16/03/2019.
- Author
- Luz Gomez
- Language
- English
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- 1
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