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A+ 802 Exam A
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Questions in this quiz (99)
1A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive. Which of the following methods is BEST for the technician to use?
- AQuick format
- B FDISK
- C Low level format
- DStandard format
2An attack that creates a website that looks like another website, with the purpose of learning someone's account information is called which of the following?
- AVirus
- BShoulder surfing
- CTrojan
- DPhishing
- AVirus
3A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this?
- ANET USE
- BPING
- CXCOPY
- DIPCONFIG
4An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for this situation?
- AAd-hoc
- BWorkgroup
- CDomain
- DToken ring
5Which of the following terms BEST describes the software or hardware used to manage virtual machines?
- AHypervisor
- BCloud Server Manager
- CSupervisor
- DVirtual Disk Manager
6A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this?
- ABCEDIT
- BWEP setup
- CMSCONFIG
- DREGEDIT
7A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported
that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following Types of RAID is MOST likely in use?- ARAID 0
- BRAID 1
- CRAID 5
- DRAID 10
8Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?
- AFolder options
- BAdministrator tools
- CAccessibility options
- DRegional and language options
9Which of the following keys, when pressed immediately after the BIOS test, will display Windows Boot Manager on a Windows 7 PC?
- Af2
- Bf8
- Cesc
- Ddelete
10Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?
- AEnterprise
- BHome Premium
- CProfessional
- D Starter
11A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used?
- ADevice Manager
- BComponent Services
- CServices
- DSystem Configuration
12A technician notices multiple disk errors in the Event Viewer. Which of the following tools would BEST diagnose this issue?
- ACHKDSK
- BFDISK
- CBOOTREC
- DDISKPART
13Which of the following BIOS boot methods allows a system to boot from a remote server?
- APXE
- BDVD
- CUSB
- DSATA
14Which of the following settings MUST be configured in order to turn on a VoIP phone?
- APoE
- BFlow control
- CVPN
- DDuplex speed
15A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user's NEXT step in resolving this issue?
- AConfigure Wake-on-LAN for the NIC on the Work PC.
- BConfigure a firewall exception on the Home PC.
- CSwitch the Work PC network from "Work" to "Home"
- DDisable the Windows firewall on the Home PC.
16Which of the following security threats are MOST often delivered via email? (Select TWO).
- ARootkits
- BPhishing
- CShoulder surfing
- DSocial engineering
- ESpam
17The customer reports their PC freezes up every day around the same time. Which of the following utilities would be BEST to check for any error codes?
- AWindows Updates
- BTask Scheduler
- CEvent Viewer
- DPerformance Monitor
18A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?
- ASystem
- BDisplay
- CUser Accounts
- DFolder Options
19While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?
- A53
- B110
- C443
- D3389
20A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?
- ARun System Restore, update antivirus program, and run an antivirus scan.
- BRemove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
- CRemove all temporary files, turn off System Restore, update and run an antivirus scan.
- DRun an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
21A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?
- ADead pixels
- BFlickering image
- CNo image on screen
- DDistorted image
22In which of the following locations would a technician go to show file extensions?
- ASecurity Center
- BFolder Options
- CDisplay
- DSystem
23After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?
- APower surges
- BOverheating
- CAPIPA addressing
- DRF interference
24A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detection have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?
- ARun CHKDSK
- BManually erase all cookies
- CGo back to the latest restore point
- DRun defrag
25A technician needs to build a PC to act as a home virtual server. Which of the following would be the BEST choice?
- ADual Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
- BDual Core CPU, 8GB DDR RAM, 1TB of hard drive space
- CQUAD Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
- DQUAD Core CPU, 4GB DDR2 RAM, 1TB of hard drive space
26Windows XP Mode is available in which of the following Microsoft Windows environments?
- AWindows Vista Ultimate
- BWindows 7 Professional Edition
- CWindows XP Professional
- DWindows Server 2008 R2
27A user is advised by the software vendor that the user must have elevated privileges in order to run a program. The user should do which of the following to BEST accomplish this?
- ARun in Windows XP compatibility mode
- BRun the program in a virtual PC environment
- CLog out of the system and login under another user's name
- DRight click select "run as" and select administrator
28A company wants to prevent non-authorized users from entering into a secure building. Which of the following will BEST mitigate this activity?
- ATrain users on tailgating
- BImplement an escort policy
- CInstall mantraps
- DRequire all users to have badges
29An employee at a company lost their mobile device that contains proprietary information. Which of the following methods is the BEST to be implemented to prevent unauthorized users from obtaining this information?
- ALock screen pattern
- BCancel mobile service
- CRemote wipe
- DSix character password
30Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?
- ARECOVER
- BREPLACE
- CNTBACKUP
- DCOPY
31Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data?
- AStandard format
- BLow level format
- COverwrite program
- DDrive wipe
32Which of the following is MOST effective in preventing security breaches on a network? (Select THREE).
- ABandwidth throttling
- BEliminate password history
- CEnable QoS
- DAntivirus software
- EUser education
- FEnforced login/logoff hours
33Which of the following areas of a file system should a standard user have restricted permissions to in order to promote a security best practice? (Select TWO).
- ATemporary Internet Files
- BMy Document Files
- CWindows System Files
- DNetwork Files
- EProgram Files
34A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this?
- AThe manufacturer blocks off that 80GB so that user cannot exceed the drive space.
- BThe file system is using the 80GB for tables.
- CBIOS and systems files are hidden in the 80GB.
- DA Factory Recovery Partition is using the 80GB.
35Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating Systems? (Select TWO).
- ACPUs that can run Windows 32-bit can also run Windows 64-bit.
- BDevice drivers for Windows 32-bit and Windows 64-bit are the same.
- CNot all CPUs are capable of running Windows 64-bit.
- DWindows 64-bit can address larger amounts of RAM.
- EWindows 64-bit is a more secure OS and less susceptible to viruses.
36A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue?
- ADrum
- BFuser
- C Pickup roller
- DCorona wire
37A user just bought an Android tablet and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?
- ADNS, DHCP
- BIMAP, SNTP
- CPOP3, SMTP
- DDevices are incompatible
38A technician is working on a user's PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).
- AResolve issue
- BInform user
- CNew theory or escalate
- DDocument issue
- EVerify system functionality
39Which of the following would a technician use to install applications onto an iPad? (Select TWO).
- AApp Store
- BMarket Place
- CiTunes
- DExchange
- EMobile Market
40A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?
- ARemove the hard drive and back up the data
- BRun CONVERT on the hard drive
- CReboot the server
- DSwap hard drive and rebuild array
41When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).
- AA millimeter and a toner probe.
- BA large cloth to spread the screws and disassembled parts on.
- CA writing pad for documentation and a marker to label cables.
- DA manufacturer's technical manual for the model of the laptop.
- EA container with separated areas to store different size screws.
42A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem?
- ADuplicate IP exist on the network
- BDHCP server needs to be rebooted
- CNetwork adapter driver needs to be updated
- DBad network adapter
43A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and
installed a printer. The user accessed a P2P application and now they are getting a large amount of browser
pop-ups. Which of the following is MOST likely the cause of the pop-ups?- APhishing
- BMalware
- CProxy redirect
- DFirmware
44Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?
- AUse a maintenance kit
- BCalibrate the printer
- CReplace the toner
- DReplace the fuser
45Which of the following statements is true about XP mode in Windows 7?
- AWindows XP mode was only available in Windows Vista and it is not available in Windows 7.
- BOnly the Professional and the Ultimate versions support Windows XP mode.
- CAll versions of Windows 7 support Windows XP mode when the feature is installed
- DOnly the Ultimate version of Windows 7 supports Windows XP mode.
46Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?
- AThe file owner is preserved
- BAll of the file permissions are lost
- CAll file permissions must be reassigned
- DThe file name becomes case insensitive
47A technician wants to ensure that only authorized administrators can make configuration changes to the company's wireless router. Which of the following MUST the technician change to prevent unauthorized users from modifying the access point configuration?
- AMAC address filters
- BManufacturer password
- CDefault SSID
- DConfigure encryption
48If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider?
- AUsing multiple partitions
- BUsing multiple hard drives
- CUsing a single partition
- DUsing a PXE boot scheme
49Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connection?
- AUsers and Groups
- BWindows Firewall
- CRegistry Editor
- DTask Scheduler
50A customer needs to setup their laptop for use with a proxy server to browse the web at work. Which of the following areas would a technician need to visit to configure this on a Windows 7 system?
- ASystem Protection
- BSecurity Center
- C Windows Firewall
- DInternet Options
51Which of the following mobile device sync methods is easiest for the end user but requires more configuration on the part of the technician?
- ADock sync
- BEncrypted wired sync
- CWireless sync
- DWired sync
52A PC is powering on but the only activity a technician can see is spinning fans. Which of the following components would MOST likely be at fault for such a condition? (Select TWO).
- ASATA controller
- BCPU
- CMemory
- DSound card
- E Hard drive
53A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?
- APasscode Lock
- BGPS Tracking
- CRemote Backup
- DRemote Wipe
54A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using?
- A0
- B1
- C5
- D6
55A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files?
- Amsconfig
- Bsfc
- Cregsrv32
- Dfixmbr
56A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?
- ASpray the sticky spots with compressed air and then scrape them off
- BLet the end user know that they are responsible for replacing the keyboard
- CReplace the keyboard and clean the interior of the laptop if necessary
- DRun the keyboard through a dishwasher cycle and dry thoroughly
57Which of the following System Tools would be the BEST one to perform a regular archiving of information on a PC?
- AROBOCOPY
- BXCOPY
- CBackup
- DSystem Restore
58A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?
- AProcessor
- BHard drive
- CCMOS battery
- DMemory
59A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?
- APOST card
- BMemory diagnostics
- CPerformance monitor
- DLoopback plug
60Which of the following is the correct UNC path to use when mapping a network drive?
- A\\share\password
- B\\share\server
- C\\server\username
- D \\server\share
61Which of the following can be used to remove a virus from a computer?
- AAnti-spyware software
- BAnti-malware software
- CSystem Restore
- DEvent Viewer
62A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?
- APower on the system, to see if it happens again.
- BImmediately notify the fire department.
- CUnplug the system from the power source.
- DTurn off the circuit breaker to the building.
63Which of the following operating systems is capable of fully utilizing more than 4GB of system RAM?
- AWindows Vista Ultimate
- BWindows 7 32-bit
- CWindows 7 64-bit
- DWindows XP Professional
64A /all switch is MOST likely to be used with which of the following commands?
- ANET
- BNBTSTAT
- CPING
- DIPCONFIG
65A user states that their machine is taking much longer to boot than usual. Which of the following utilities would
BEST allow a technician to limit what is launched at startup?- AAPPWIZ.CPL
- BDXDIAG
- CMSCONFIG
- DREGEDIT
66A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which of the following tools would allow them to build such a list?
- AMSCONFIG
- BMMC
- CMSTSC
- DMSINFO32
67A technician needs to use a command line tool to determine the network name and the IP address of a resource. Which of the following command line tools will provide an IP address when given a name?
- Averify
- Btracert
- Cipconfig
- Dnslookup
68A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?
- AQoS
- BPOTS
- CWake-on-LAN
- DVPN
69A user is concerned about an issue with iOS. The user MOST likely has which of the following devices?
- AiCloud
- BAndroid Phone
- CiPhone
- DWindows Tablet
70A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem?
- ASystem Protection settings
- BUser Account Control
- CAction Center
- DData Execution Prevention
71A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
- ASystem information
- BEvent viewer
- CPOST card
- DSMART status
72A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue?
- ASwitch to a standardized font
- BRestore regional settings to default
- CToggle the function + num lock combination
- DConnect a full sized external keyboard
73Which of the following security threats is defined by its self-propagating characteristic?
- AVirus
- BRootkit
- CTrojan
- DWorm
74Which of the following features allows for easier navigation of long lists on a tablet device?
- APinch-zoom
- BMultitouch
- CScrollbars
- DTouch flow
75Which of the following file system types is used primarily for optical media?
- AFAT32
- BNTFS
- CHPFS
- DCDFS
76When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?
- AIMAP
- BXCOPY
- CDISKPART
- DFDISK
77Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designated for guest use?
- ADisable DHCP and assign a static IP address to each network device physically connected to the network.
- BEnable MAC address filtering across all network jacks and record the MAC address of guest devices.
- CDisable all switch ports when they are not utilized and enable them on an as needed basis.
- DPlace guest network jacks in public areas and all other jacks in secure areas as needed.
78A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSID broadcasting due to visiting customers needing to use the network, but does not want other businesses to notice the network, let alone access it. Which of the following would BEST accomplish this?
- AConfigure the access point encryption from unsecured access to WEP.
- BAdjust the radio power so that coverage is restricted to the business.
- CChange the SSID to reflect the business name instead of a public access point.
- DEnable MAC filtering and restrict access to other company's devices
79An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?
- ASet up shares with permissions based upon group membership
- BImplement a written policy addressing the issue for all users.
- CMonitor access to the network shares using SNMP.
- DPrevent remote logins to all network shares and drives.
80A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information?
- ASimple 1-pass zero overwrite
- BLow level 3-pass random wipe
- CLow level 7-pass random wipe
- DHigh level format 10 times
81A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?
- AShoulder surfing
- BPhishing attack
- CSocial engineering
- DMalware infection
82A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image?
- ABRD
- BDVD
- CUSB
- DPXE
- ECD
83Which of the following identifies traffic based upon its physical network address?
- APhishing
- BHashing
- CMAC filtering
- DGeotracking
84A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO).
- AUser training
- BAnti-malware
- CPaper shredding
- DTime of day restrictions
- EEmployee badges
- FMantraps
85Which of the following is TRUE about the difference between a worm and a virus?
- AWorms are written in assembly while viruses are written with scripting languages.
- BViruses hide in the boot record while worms hide within the file system.
- CWorms self-propagate while viruses need human intervention to replicate.
- DViruses disable the antivirus update service while worms kill the antivirus process.
86A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network?
- ADisable the router's remote management feature.
- BEnable WPA2 wireless encryption.
- CChange the router's default admin name and password.
- DPlace the router in a locked room.
87A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?
- AUser Accounts
- BNetwork and Sharing Center
- CTask Manager
- DSystem Configuration
88A user calls the help desk to report about their smartphone not being able to make any phone calls. The user admits that the smartphone can still send/receive email, browse all websites, and utilize all Internet-capable applications. Which of the following issues is MOST likely affecting the smartphone?
- AWi-Fi is turned off; the cellular antenna is turned on.
- BThe cellular antenna is turned off; Wi-Fi is still on.
- CThe user forgot to turn off Bluetooth before trying to make a call.
- DThe user has 4G capability turned off, and is only on 2G.
89A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?
- AFactory diagnostic CD
- BPOST card
- CToner probe
- DPower supply tester
90A senior technician requests a diagnostic tool for checking external ports and connectors on computers and laptops. Which of the following tools would BEST accomplish this task?
- AWireless locator
- BCorona wire
- CToner probe
- DLoopback plugs
91After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?
- AUpdate the drivers using WHQL drivers
- BInstall additional memory to each computer
- CInstall additional memory to the printer
- DApply the latest OS service pack
92Which of the following command line tools will terminate a non-system process without restarting the computer?
- AShutdown
- BKill
- CErase
- DBreak
93After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem?
- AReplace the RAID controller and boot.
- BReinsert the drive and boot.
- CPlug the drive back in, the system will resume automatically.
- DRemove all drives and rebuild the array.
94A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?
- ARunning a full DEFRAG on the system
- BClearing the AppData temp folder entirely
- CClearing the Windows Update download cache entirely
- DUninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
95A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening?
- AThe hinges on the laptop screen are not strong enough to support the wireless signal cables.
- BThe wireless card is losing contact to its socket when the screen is opening/closing.
- CThe laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
- DThe wireless signal cables are being crimped when the screen is opening/closing.
96A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT?
- AIdentify the type of network card and what Operating System the computer is running
- B Confirm the computer is back on the network and has Internet connectivity
- CThey need to annotate what the static IP address was and inform the employee's manager
- DThey need to determine why the NIC was assigned a static IP address
97After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware?
- ARun the malware removal program while disconnected from the Internet
- BRun the malware removal program in Windows Safe Mode
- CReinstall the malware removal program from a trusted source
- DSet the malware removal program to run each time the computer is rebooted
98A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?
- ATRACERT
- BNETSTAT
- CIPCONFIG
- DNSLOOKUP
99A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO).
- AConfigure the workstation for a static IP
- BDisable all wireless network connections
- CRemove shortcuts to the application
- DBlock the application in Windows Firewall
- EChange network location to Work
- FReroute the web address in HOSTS file
Information
- Description
- Quiz on A+ 802 Exam A, created by Wayne Hewitt on 08/12/2014.
- Author
- Wayne Hewitt
- Language
- English
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