Quiz
A+ 801 Exam D
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (100)
1A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client's needs?
- AHighest possible resolution
- BHigh lumens
- CHigh contrast
- DHDMI 1.4 compatibility
2In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?
- AUSB
- BSCSI
- CEthernet
- DParallel
3A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
- AToner
- BTransfer belt
- CRollers
- DImaging drum
4Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling?
- ASTP
- BRG-6
- CPVC
- DUTP
5Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor?
- ASVGA
- BDigital
- CXGA
- DNative
6A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices?
- A2
- B3
- C4
- D5
7The process of voltage control to limit the volume of liquid delivered is used in:
- Alaser printers.
- Bthermal printers.
- Cimpact printers.
- Dinkjet printers.
8A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?
- AReport through proper channels
- BTrack the evidence
- CDocument all changes to the computer
- DPreserve the data and device
9Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?
- AMAC filtering
- BDHCP
- CNAT
- DDNS
10A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function?
- A800 MHz
- B1000 MHz
- C1066 MHz
- D1600 MHz
11A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked?
- A21
- B25
- C110
- D443
12Which of the following can be implemented on a WAP to ensure that only certain client machines can access it?
- AWire encryption
- BDisabling SSID
- CMAC filtering
- DPort forwarding
13A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer's NIC?
- ALoopback plugs
- BESD mat
- CCable tester
- DToner probe
14A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need?
- AHome theater
- BVirtualization workstation
- CHome server
- DGaming
15A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?
- ALoopback plug
- BPunch down
- CCrimpers
- DCable tester
16Which of the following topologies would cause the network to be segmented if any one machine went offline?
- ABus
- BMesh
- CStar
- DHybrid
17A standard Internet mail account receives incoming messages on which of the following ports?
- A80
- B110
- C143
- D443
18Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security?
- AWEP
- BWPA
- CAES
- DTKIP
19Which of the following special function keys might prevent a user from connecting to the Internet?
- AWireless
- BScreen lock
- CVolume
- DBluetooth
20When configuring a new hard drive for use in a hot swappable environment, which of the following connection types should be used?
- APATA
- BeSATA
- CIDE
- DSATA
21Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO).
- APower saving NIC
- BPassive cooling
- CAdditional case fans
- DLiquid cooling system
- ELower wattage power supply
22In older laptop screens, the backlight is powered by which of the following?
- AA CCFL lamp
- BA gas
- CLEDs
- DOLED
23An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).
- Ainverter.
- BLCD.
- Cplasma screen.
- DCRT.
- EOLED.
24The wireless antenna is typically located inside the laptop's:
- Arear panel.
- Bkeyboard.
- Cdisplay bezel.
- Dbottom bezel.
25A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue?
- AReplacing the keyboard
- BInstalling service pack 3
- CReinstalling the operating system with Windows XP Media Center
- DInstalling the Bluetooth stack/driver
26Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).
- APS/2
- BSerial
- CVGA
- DRCA
- EHDMI
27A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this?
- AInstalling Bluetooth drivers from a manufacturer's website
- BInstalling ACPI drivers from a manufacturer's website
- CInstalling Hotkey drivers from a manufacturer's website
- DInstalling AHCI drivers from a manufacturer's website
28Which of the following printers requires manual alignment?
- ALaser
- BDot matrix
- CInkjet
- DThermal
29A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need?
- AA port replicator
- BA splitter
- CA wireless router
- DA print server
30Which of the following cable types uses a 9-pin connector?
- AParallel
- BEthernet
- CUSB
- DSerial
31Which of the following has a MAXIMUM transmission speed of 10 Mbps?
- ACAT3
- BCAT5
- CCAT5e
- DCAT6
32Thermal paste is used between the CPU and heatsink to:
- Amake the heatsink easier to remove when replacing the CPU.
- Baid in the transfer of energy from the CPU to the heatsink.
- Cact as a fire retardant should the CPU overheat.
- Dkeep the heatsink in place on the CPU.
33Which of the following devices is necessary to provide power to a laptop LCD screen?
- APCMCIA card
- BBacklight
- CInverter
- DPCI-E card
34A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?
- AInstall shared PCL drivers
- BInstall a USB hub
- CInstall a print server
- DEnable print sharing
35Which of the following memory types comes in the SIMM variety?
- ASDRAM
- BDDR3
- CDDR2
- DRDRAM
36Which of the following would benefit MOST from the use of dual monitors?
- AGaming PC
- BHome theater PC
- CA/V editing station
- DThin client
37Which of the following cable types carries an analog video signal across three separate physical channels?
- AComponent
- BRCA
- CDVI-analog
- DVGA
38Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?
- APCMCIA device
- BExpress card 54 device
- CSODIMM chip
- DUSB expansion hub
39A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?
- A16-bit
- B32-bit
- C64-bit
- D86-bit
40Before installing a new expansion card, which of the following should a technician consider? (Select TWO).
- ACPU type
- BFree hard drive space
- CPower supply wattage
- DAmount of RAM
- EBus type
41A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?
- ASerial
- BVideo
- CAudio
- DParallel
42A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended?
- AThin client
- BCAD workstation
- CHome server
- DGaming PC
43A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta cartridge. Which of the following should the technician do NEXT?
- APurchase a maintenance kit
- BUse a different weighted paper
- CVerify printer cables are connected
- DPerform printer head cleaning
44A technician notices an impact printer has run out of ink. Which of the following should the technician do NEXT?
- APower cycle the printer
- BReplace the ribbon
- CRewind the ribbon
- DReplace the print head
45A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
- APickup rollers
- BPaper tray
- CToner
- DCompressed air
46A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?
- ACheck for environmental concerns
- BReview local regulations for disposal procedures
- CRead MSDS documentation
- DRemove watch and all jewelry
47Which of the following would BEST protect equipment from a brown out?
- AHVAC system
- BSurge suppressor
- CUPS
- DPower strip
48A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?
- AConfront the technician stealing the laptop
- BPreserve the laptop for evidence
- CReport through proper channels
- DDocument the incident
49A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements?
- ALiquid-based cooling system
- BPassive cooling system
- CThermal paste
- DLow RPM fans
50Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged?
- ACMOS battery
- BDC-in jack
- CAC-in jack
- DBreaker for the wall jack
51A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?
- AThe keyboard data cable was not connected properly.
- BThe keyboard is not compatible with the laptop.
- CThe keyboard needs updated drivers.
- DThe keyboard is defective.
52Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?
- AUpdate the video drivers
- BReplace the speakers
- CCheck the speaker's connection to the motherboard
- DVerify that the speakers are compatible with the replacement motherboard
53Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
- AIt prolongs the toner cartridge's lifecycle
- BIt takes off any residual toner left after development
- CIt keeps the printer clean and prolongs its usable life
- DIt increases the speed of the print process
54Which of the following computer components are located on the Northbridge? (Select TWO).
- AHard drive
- BCPU
- CFan
- DRAM
- EAudio
55Which of the following can be used to change fan speeds?
- ADevice manager
- BBIOS
- CPower options
- DAction center
56A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
- ATV tuner
- BVideo graphics
- CSound
- DVideo capture
57Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
- AA
- BB
- CG
- DN
58Which of the following socket types is for an Intel CPU?
- AF
- B940
- CAM3
- D1156
59Which of the following socket types is for an AMD CPU?
- A940
- B775
- C1155
- D1366
60Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
- ARG-6
- BCAT3
- CRG-59
- DMulti-mode
61Besides the CPU, which of the following components might have their own heatsink?
- AAudio card
- BRAID controller
- CGraphics card
- DHard drive
62Which of the following is the BEST type of cable to prevent EMI?
- ASTP
- BFiber
- CPlenum
- DUTP
63A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but can access shares on another PC used for common files. The printer appears to be powered on. Which of the following would be the MOST likely cause of the issue?
- APrinter PC is off network
- BPrinter is low on toner
- CPrinter needs to be restarted
- DDevice drivers are corrupted
64A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?
- AAGP
- BAGP x8
- CPCIe
- DPCI
65Which of the following is MOST likely to contain hazardous voltages?
- ACD-ROM drive
- BExternal USB drive
- CInkjet printer
- DCRT display
66A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?
- ARemove the item from the computer
- BShow to others so they can be a witness
- CCopy the item to an external website
- DReport the incident to management
67A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?
- ADNS
- BSSID
- CWPA
- DVPN
68Which of the following RAM modules has a PC rating of 10600?
- ADDR
- BSDRAM
- CDDR3
- DDDR2
69Which of the following types of RAM is typically used to improve reliability?
- ADouble sided
- BECC
- CSODIMM
- DRDRAM
70Which of the following uses Intel's core i CPUs? (Select TWO).
- AF
- B1366
- C775
- D1155
- EAM3
71Which of the following hard drives has the BEST shock resistance?
- AIDE
- BNAS
- CSATA
- DSSD
72Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?
- ABluetooth
- BIR
- CRF
- DWiFi
73Which of the following connectors is found on every desktop power supply?
- ABerg
- BSATA
- CPCIe
- DMolex
74A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
- AInside the display bezel
- BSecond hard drive bay
- CAbove the PC card slot
- DUnder the keyboard
75A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
- ADC jack.
- Bhard drive.
- Ccooling system.
- Dbattery.
76Which of the following typically cannot be upgraded in a laptop?
- AVideo card
- BHard drive
- CRAM
- DWireless card
77A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
- A"Please hold while I transfer you to the previous technician, so a proper solution can be met."
- B"Please explain the issue and I will work to resolve it."
- C"My supervisor is the appropriate person to speak with about your issue."
- D"Let me help you to resolve this issue, since that technician does not know how to fix it."
78A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
- A"If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?"
- B"Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch."
- C"A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."
- D"Are these video clips work related? What specific website are you trying to download the videos from?"
79Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?
- ALet the user know that there is no record of the initial call.
- BLet the user know that the problem will be escalated immediately.
- CLet the user know that the technician will be out to resolve the problem tomorrow.
- DClose the initial ticket that was issued and open a new help desk ticket for the user.
80After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
- AInform the manager of the customer's behavior and then focus on completing the task in an expedited manner.
- BEmpathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time.
- CEmpathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.
- DContact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.
81A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
- AContinue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution.
- BAsk the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
- CFinish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.
- DPolitely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
82Which of the following is the FIRST step a technician should take to replace a network printer?
- AUnplug the network printer then notify users.
- BNotify all users before unplugging the printer.
- CSave all print jobs, replace the printer and print all saved files.
- DDelete all print jobs before replacing the printer.
83In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data?
- AIf the technician determines it necessary, for backup purposes
- BIt is never appropriate to copy a customer's data
- CIf the content is public knowledge
- DWith the customer's permission, for backup purposes
84Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?
- AClick on the safely remove hardware icon, stop the device, and remove the card
- BPush the eject button on the card slot
- CGrasp the card firmly and slowly pull it from the slot on the laptop
- DIn the Control Panel, stop the device service, and then remove the card
85Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO).
- AMaximum memory
- BHigh-end sound card
- CHigh-end video card
- DDual-rail 1000w PSU
- EQuad core CPU
86A surge suppressor is only capable of providing protection against which of the following environmental hazards?
- AElectrostatic discharge
- BPower blackouts
- CPower spikes
- DPower brown outs
87Which of the following expansion cards would provide support for additional internal storage?
- AVideo capture
- BModem
- CUSB port
- DRAID controller
88In a laser printer, which of the following components uses heat to apply the toner onto the page?
- AFuser assembly
- BPickup roller
- CTransfer roller
- DImaging drum
89A technician is trying to connect the high-end 5.1 surround sound audio system to their Home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker seem to be muted. Which of the following would the technician MOST likely check to resolve the issue?
- AThe power cable of the 5.1 surround sound audio system.
- BThe subwoofer and the front channel speaker drivers are installed properly.
- CThe subwoofer and the front channel speakers are not defective.
- DThe subwoofer and the front channel speaker's RCA cable connection to the computer's audio card.
90Which of the following panel types consumes the MOST power?
- APlasma
- BLCD
- CLED with no backlight
- DLED with backlight
91Which of the following needs to be configured on a wireless router to allow specific client machines to connect?
- APort forwarding
- BWPS
- CMAC filtering
- DDMZ
92A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?
- AInform a supervisor or management.
- BDisable network access for the user.
- CSearch the workstation for evidence.
- DCall the authorities to question the user.
93Which of the following is required in order for BitLocker to be enabled?
- ADrive encryption
- BGroup Policy
- CTrusted platform module
- DPower-on Password
94Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously?
- A802.11a
- B802.11b
- C802.11g
- D802.11n
95Which of the following describes the process laser printers use to secure toner to paper?
- ABonding
- BTransferring
- CDuplexing
- DFusing
96Which of the following will provide the FASTEST boot times for a laptop user?
- ASolid state drive
- BHigh capacity battery
- CeSATA hard drive
- DIncreased RAM
97Which of the following media has a capacity of 8.6 GB?
- ACD
- BDL DVD
- CDL Blu-ray
- DDVD
98Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read speed?
- ACompact flash
- BSSD
- CTape
- DSD
99The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?
- AWalk away
- BTurn off the PC
- CReport it
- DSearch for more
100A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so?
- AConvert the user to wireless.
- BInstall a 10/100/1000 NIC.
- CUpdate the drivers for the onboard port.
- DFlash the BIOS to unlock the Ethernet port.
Information
- Description
- Quiz on A+ 801 Exam D, created by Wayne Hewitt on 18/12/2014.
- Author
- Wayne Hewitt
- Language
- English
- Views
- 67
- History
- Created on 18 Dec 2014 · updated on 4 Feb 2018
- Rating
- No ratings yet Rate this quiz