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_______________is defined as getting work done through others.

When Ruth was hired to be the second-in command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because her was a job in:

A manager striving to improve organizational ______is accomplishing tasks that help achieve organizational objectives.

A manager striving to improve organizational ______is accomplishing tasks that help achieve organizational objectives.