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Conflict in The Workplace Test Review
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Questions in this quiz (11)
1There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
- ANot Hearing
- BHearing Feelings
- CTherapeutic Listening
- DHearing Content
2Environmental noise and internal noise can effect which level of communication?
- ALevel 2 - Hearing Content
- BLevel 1 - Not Hearing
- CLevel 4 - Therapeutic Listening
- DLevel 3 - Hearing Feelings
3Paraphrasing happens in Level 2 of communication: Hearing Content.
- ATrue
- BFalse
4An empathic response is the most powerful communication tool available.
- ATrue
- BFalse
5Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
- AYou have the time to listen to a length conversation
- BYou are negotiating or mediating a conflict
- CYou truly value your relationship with the other person
- DYou feel sorry for the person
6In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
- A20 %
- B75 %
- C80 %
- D100 %
7All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
- ATrue
- BFalse
8Mediators often practice Level 4 of communication: Therapeutic listening
- ATrue
- BFalse
9Having no interest in the subject another person is talking about is an example of what type of internal noise?
- AIndifference
- BDiffering Beliefs
- CReaction to a threat
- DSpecial Circumstance
10"Please." Is an example of what part of a message?
- AContent
- BRelationship
- CFeeling
11The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
- ATrue
- BFalse
Information
- Description
- Test Review for MEDB
- Author
- Jessica Boyd
- Language
- English
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- 63
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