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Question 1
Question
Competitive strategy determines the structure, features, and functions of every information system
Answer
- True
- False
Question 2
Question
What DOESN'T affect buyer power?
Answer
-
Barriers to entry
-
Number of customers
-
Cost of changing
-
Size of order
-
Differences between competitors
Question 3
Question
Porter's four competitive strategies can result in a combination of each of these except:
Answer
-
Cost Leader, Industry Wide
-
Cost Leader, Differetiation
-
Differentiation, Industry Wide
-
Industry Segment, Differentiation
Question 4
Question
Which is NOT a primary activity in the value chain?
Answer
-
Operations
-
Service
-
Procurement
-
Marketing and Sales
Question 5
Question
What is a Business Process?
Answer
-
Cost of inputs + Cost of activities
-
Value of all outputs - Costs
-
Network of activities that generate value by transforming inputs into outputs
-
A collection of something
Question 6
Question
Social Media Information supports the sharing of content among a network of uers
Answer
- True
- False
Question 7
Question
Business processes vary in cost and effectiveness
Answer
- True
- False
Question 8
Question
The two ways IS provides competitive advantages are: product implementations and process implementations
Answer
- True
- False
Question 9
Question
The tree types of capital are: Traditional, Human, and ________.
Answer
-
Technological
-
Owned
-
Social
-
Invested
Question 10
Question
What are the Four Pillars of a Hyper-Social Organization?
Answer
-
Consumers become Humans
-
Market Segments become Tribes
-
Structure and Control becomes Messiness
-
Consumers become Tribes
-
Channels becomes Networks
Question 11
Question
Which is NOT included in dynamic processes?
Answer
-
Usually requires human judgements
-
All decisions can be made by computers
-
Flexible, informal, and adaptive
-
Involves strategic decisions
Question 12
Question
Companies should monitor unfavorable reviews and delete them in a timely manner because unfavorable reviews provide no benefit to the companies or consumers
Answer
- True
- False
Question 13
Question
Reputation management services are a tool for ____________ activity in SEAMS
Answer
-
Measure
-
Sense
-
Engage
-
Activate
Question 14
Question
Which of the following is an example of a dynamic process?
Answer
-
Social Netowkring
-
Customer Returns
-
Order Entry
-
Purchasing
Question 15
Question
Process efficiency is the measure of the process inputs and outputs
Answer
- True
- False
Question 16
Question
Which of the following is an example of IS improving the quality of a business process?
Answer
-
Augmenting a human
-
Performing an Activity
-
Controlling Process Flow
Question 17
Question
Which of the following does NOT cause information silos?
Answer
-
Different departments have common long term goals
-
Different personal and workgroup needs
-
Duplicated and inconsistent data
-
Data isolated in islands of automation
Question 18
Question
A way to limit information silos is to store a single copy of the data in a shared database, and revising business processes and applications to use that database
Answer
- True
- False
Question 19
Question
In a CRM system, what is not one of the four phases of the customer life cycle?
Answer
-
Attract
-
Categorize
-
Sell
-
Support and Resell
-
Research
Question 20
Question
An Enterprise Resource Planning (ERP) is a suite of applications (modules), a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
Answer
- True
- False
Question 21
Question
Why is it important to have ethical data?
Answer
-
Provides answers the researcher is looking for
-
It leads to principled deccisions
-
Trust in the data source
Question 22
Question
More colors and text will improve your data visualization
Answer
- True
- False
Question 23
Question
Which of the following should you check to understand infographics?
Answer
-
Data Alterations
-
Data Source
-
Data Presentation
-
All of the above