DTC Call Center Training

Quiz by ndurment, updated more than 1 year ago
Created by ndurment almost 6 years ago


Here's your opportunity to show how much you've learned and retained on the tire industry. This will be vital to your performance and ultimately your success on the phones. Please choose the answers that are MOST likely to the questions asked. Do you know your stuff!? This short quiz will test you on how much you've learned and will give some insight into how well you will be prepared to deal with questions you may run into on the phones! Good luck!

Resource summary

Question 1

These tires are primarily designed for ride quality and fuel efficiency more than pure performance and handling, although most will have good to acceptable levels of performance in that area.
  • Passenger Tires
  • Touring Tires
  • Premium Touring Tires
  • Performance Tires
  • Ultra High Performance Tires

Question 2

DTCs "Good" installation package includes all of the following EXCEPT?
  • New Rubber Valve Stems
  • Free Flat Repairs
  • Lifetime Rotation
  • Free Air Pressure Checks
  • Lifetime rebalancing

Question 3

Each of these measurements are indicated on the tire sidewall EXCEPT?
  • Load Index Rating
  • Overall Diameter
  • Aspect Ratio
  • Section Width
  • Speed Rating
  • Rim Diameter

Question 4

Which of the following is a benefit of using nitrogen in tires rather than standard compressed air?
  • Smoother ride with less vibration
  • Enhanced tire performance and handling
  • Increased responsiveness to cornering
  • Better vehicle fuel efficiency
  • Added tread grip increasing acceleration performance

Question 5

Which of the following is NOT a benefit of a wheel alignment service?
  • Even distribution of weight on wheels/tires
  • Less driving vibration
  • Increased tire tread life
  • Improved vehicle control
  • Reduced "Pulling" or drifting

Question 6

These tires have moderate tread depths and rubber compounds that are engineered to provide an extended tread life. They are offered in many types/models, sizes, load capacities, and speed ratings for use on a wide variety of vehicles from economy cars to sedans to mini-vans to pickup trucks. They tend to provide ride comfort, handling, and other performance attributes suitable for most drivers.
  • All Terrain Tires
  • Summer Tires
  • All Season Tires
  • Performance Tires
  • Commercial Tires

Question 7

Which of the following is NOT a negative result of incorrect tire pressure?
  • Increased fuel consumption
  • Compromised suspension components
  • Poor handling and safety
  • Accelerated tread wear
  • Lower resistance to tire fatigue

Question 8

Which of the following is NOT included in a Wheel balancing service?
  • Spinning each wheel to check balance around axle
  • Detecting and locating any imbalance
  • Re positioning tire on rim to offset weight imbalance
  • Attaching weights to tire to compensate for weight differences
  • Remounting tires and wheels on vehicle

Question 9

This type of tire is the most common and found on most non-high-performance passenger cars because it is typically quiet and long-lasting. Also, they can be rotated in many different ways, which helps to prolong the life of the tires and makes them more versatile.
  • Directional Tire Tread
  • Symmetrical Tire Tread
  • Asymmetrical Tread
  • Directional/Asymmetrical Tread

Question 10

When viewing the steering axis from the side of your vehicle, if the angle is positive, the steering axis will tilt toward the driver. When it's Negative, on the other hand, the steering axis tilts toward the front of your vehicle. What is this referring to?
  • Camber
  • Balancing
  • Toe
  • TPMS
  • Caster

Question 11

Which of the following distributors should be used 1st when possible and inventory is available?
  • American Tire Distributors
  • TireCo
  • Tire Network
  • Sister DTC store
  • Turbo Tires
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