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COMPTIA A+ Core 2 Questions
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Questions in this quiz (77)
1A technician arrives on-site to find that two users who have the same model on Android smartphone are
having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following
should the technician do FIRST?- AA. Reinstall the application
- BB. Rollback the application to the earlier version
- CC. Clear the application cache
- DD. Update the OS of the smartphones
2A technician is working on a Windows 10 PC that is running slowly.
Which of the following commands should the technician use to correct this issue? (Choose two.)- Adir
- Bchkdsk
- Cdism
- Dipconfig
- Eformat
- Fdiskpart
3An administrator is setting up a Windows terminal server.
Which of the following settings should the administrator modify to increase server security? (Choose two.)- AChange the default access port
- BEnforce password complexity
- CPut the terminal server into the router’s DMZ
- DDisable login time restrictions
- EBlock all unused ports on the LAN smart switch
- FUse the local client certificate for server authentication
4A company has hired a new IT firm to manage its network switches and routers. The firm is geographically
separated from the company and will need to able to securely access the devices.
Which of the following will provide the ability to access these devices?- ATelnet
- BSSH
- CRDP
- DVNC
5A small office’s wireless network was compromised recently by an attacker who brute-forced a PIN to gain
access. The attacker then modified the DNS settings on the router and spread malware to the entire network.
Which of the following configurations MOST likely allowed the attack to take place? (Choose two.)- AGuest network
- BTKIP
- CDefault login
- DOutdated firmware
- EWPS
- FWEP
6A client wants a technician to create a PC naming convention that will make the client’s PCs easier to track
and identify while in use.- ADomain name, location, IP address
- BDomain name, location, asset ID
- CAsset ID, MAC address
- DLocation, RFID
7Which of the following provides the BEST security for a server room? (Choose two.)
- ABadge Reader
- BBollard
- CBiometric Lock
- DCable Lock
- EUSB Token
- FPrivacy Window Shades
8Which of the following threats uses personalized information in an attempt at obtaining information?
- AWhaling
- BImpersonation
- CSpoofing
- DSpear Phishing
9A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other
computers on the same LAN do not exhibit this symptom.
Which of the following needs to be adjusted on the workstation to fix the issue?- ADate and Time
- BUEFI Boot Mode
- CLogon Times
- DUser Access Control
10A department in an organization sets up a proxy server to manage its Internet stage. A technician is configuring
the Windows workstations to use the new proxy server.
Which of the following Control Panel utilities should the technician use to configure the setting?- AInternet Options – Advanced
- BInternet Options – Connections
- CInternet Options – Security
- DInternet Options – Content
- EInternet Options – Privacy
11Which of the following is the amount of memory a user is limited to with a 32‐bit version of Windows?
- A2GB
- B4GB
- C8GB
- D16GB
12A technician is working at a help desk firm and receives a call from a user who has experienced repeated
BSODs. The technician is scheduled to take a break just after the call comes in.
Which of the following is the BEST choice for the technician to make?- APolitely ask the user to call back
- BAsk another technician to take the call
- CTroubleshoot the issue for the user
- DInput the issue as a ticket and escalate to Tier 2
- EPut the user on hold and troubleshoot after the scheduled break
13A user’s phone contains the customer’s PII. The user cannot have the phone automatically wiped because the
data is very valuable.
Which of the following is the BEST method of securing the phone?- AFingerprint lock
- BPasscode lock
- CSwipe lock
- DPIN lock
14Which of the following devices are MOST likely to have a grounding wire attached to them based on the
manufacturer’s design? (Choose two.)- AUPS
- BServer rack
- CPoE phone
- DDesktop printer
- EModem
- FPatch panel
15A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the
technician receives the following error: No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?- AThe computer has GRUB Legacy installed
- BWindows Startup services are not running
- CAn incompatible partition is marked as active
- DAn unsupported version of Windows is installed
16A technician is installing a private PC in a public workspace.
Which of the following password practices should the technician implement on the PC to secure network
access?- ARemove the guest account from the administrator's group
- BDisable single sign‐on
- CIssue a default strong password for all users
- DRequire authentication on wake‐up
17Joe, an employee, took a company‐issued Windows laptop home, but is having trouble connecting to any of
the shares hosted on his home media server. Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?- AAn IP conflict is present
- BA corporate VPN is enabled
- CA firewall exception must be set
- DHomeGroup must be enabled
18A user believes there is a virus on a laptop. The user installs additional real‐time protection antivirus software
but is now experiencing extremely slow performance on the laptop.
Which of the following should a technician do to resolve the issue and avoid recurrence?- AActivate real‐time protection on both antivirus software programs
- BUninstall one antivirus software program and install a different one
- CRun OS updates
- DEnable the quarantine feature on both antivirus software programs
- ERemove the user‐installed antivirus software
19A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The
user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this
computer?- AWindows 7
- BWindows 8
- CWindows 8.1
- DWindows 10
20Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten
minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time
because he has already tried everything that has been suggested.
Which of the following should the technician do?- ASince Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
- BRecord the call and send it to the local intranet for future technicians to learn how to deal with calls like this
one - CAsk more open‐ended questions to see if the issue can be narrowed down in order to properly identify the
issue and save time - DInform the customer that there is a troubleshooting script that must be followed to get the issue resolved
21Which of the following security methods BEST describes when a user enters a username and password once
for multiple applications?- ASSO
- BPermission propagation
- CInheritance
- DMFA
22A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have
access to only the application needed for customer interaction. The technician must also ensure that whenever
the computer is rebooted or powered on it logs in automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?- AGuest
- BAdministrator
- CPower User
- DRemote Desktop User
23A technician has been asked to recommend antivirus software for a home PC, but the user does not want to
pay for a license.
Which of the following license types should the technician recommend?- AOpen license
- BPersonal license
- CCorporate license
- DEnterprise license
24Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to
take daily backups of all servers. The server backups will be saved locally to NAS.
Which of the following can Joe do to ensure the backups will work if needed?- AFrequently restore the servers from backup files and test them
- BConfigure the backups to restore to virtual machines for quick recovery
- CSet up scripts that automatically rerun failed backup jobs
- DSet up alerts to let administrators know when backups fail
- EStore copies of the backups off‐side in a secure datacenter
25A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all
data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding
process and needs suggestions on the best way to prevent this from happening again.
Which of the following recommendations should the contractor give to the customer? (Choose two.)- ABackup testing
- BCloud storage
- CLocal storage backups
- DData recovery
- EHot site
- FWaterproof devices
26A technician is running updates on a Windows PC. Some of the updates install properly, while others appear
as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again.
The updates continue to fail.
Which of the following is the FIRST option to check?- AVisit the Microsoft Update website to see if there is an issue with a specific update
- BLook up the error number associated with the failed update
- CLook at the system Event Viewer to find more information on the failure
- DDownload the failed update to install manually
27A technician needs to edit a protected .dll file but cannot find the file in the System32 directory.
Which of the following Control Panel utilities should the technician use?- ASystem
- BDisplay
- CFolder Options
- DIndexing Options
28A technician has identified malware on a user’s system.
Which of the following should the technician do NEXT according to malware removal best practices?- AEnable System Restore and create a restore point so no data is lost
- BEducate the user about how to avoid malware in the future
- CUpdate the antivirus software and run a full system scan
- DMove the infected system to a lab with no network connectivity
29A user’s Windows laptop has become consistently slower over time. The technician checks the CPU utilization
and sees that it varies between 95% and 100%. After the technician closes some running applications, the
CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user
calls again with the same problem.
Which of the following is a tool the technician can use to resolve the issue?- ATask Manager
- BMSTSC
- CMSConfig
- DPerfMon
30A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing
at least one hour of uptime in case of extreme weather conditions.
Which of the following should a technician recommend?- AUninterruptible power supply
- BSurge protector
- CPower strip
- DPower distribution unit
31Which of the following installation types would require the use of an answer file to install the OS?
- AUnattended
- BClean
- CRepair
- DUpgrade
32A Mac user’s operating system became corrupted, and files were deleted after malware was downloaded. The
user needs to access the data that was previously stored on the MAC.- ATime Machine
- BSnapshot
- CSystem Restore
- DBoot Camp
33A manager requests remote access to a server after hours and on weekends to check data. The manager
insists on using the server.
Before granting the access, which of the following is the MOST important step a technician can take to protect
against possible infection?- ACreate a policy to remove Internet access from the server during off-hours
- BSet the local antivirus software on the server to update and scan daily
- CEnsure the server is patched with the latest security updates
- DEducate the manager on safe Internet browsing practices
34A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not
running.
The manager contacts the help desk to report the error. A technician remotely connects to the user’s computer
and identifies the problem.
Which of the following should the technician do NEXT?- AReboot the computer
- BRestart the network services
- CRollback the device drivers
- DRebuild the Windows profiles
35A SOHO technician recently moved some data from one server to another to increase storage capacity.
Several users are now reporting they cannot access certain shares on the network. When the users attempt to
access the shares, they get the following error: Access Denied. The technician confirms the users are all in
the proper security groups and have the proper access, but they are still unable to access the shares.
Which of the following are the MOST likely reasons for these issues? (Choose two.)- AAdministrative share permissions
- BMapped drives
- CGroup Policy hours restriction
- DDenied write/delete permissions
- EDisabled proxy settings
36With which of the following types is a man‐in‐the‐middle attack associated?
- ABrute force
- BSpoofing
- CDDoS
- DZero‐day
37An employee reported that a suspicious individual was looking through the recycle bin.
Which of the following types of social engineering threats is this?- APhishing
- BSpear phishing
- CDumpster diving
- DImpersonation
38A SOHO user reports desktop applications are performing slowly, and no emails have been received all
morning. A technician remotes in and determines Internet pages load slowly or not at all, CPU performance is
normal, and the local router can successfully ping. The remote connection drops periodically.
Which of the following steps should the technician take NEXT to resolve the problem?- AReboot into safe mode, uninstall the latest OS update, and run a repair on the OS
- BUpdate the antivirus software, run an antivirus scan, verify the browser settings, and check all email
settings - CReboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
- DSend a test email, open a command prompt to check the file system, and empty the browser cache
39An employee is unable to view in‐office network folders while working at home.
Which of the following is the MOST likely cause of the problem?- AUntrusted software
- BOutdated antivirus
- CMDM policies
- DInactive VPN
40A network administrator has given a technician documentation detailing the switchports the technician will
need to patch in for a network upgrade.
Which of the following documents did the network administrator MOST likely give to the technician?- AProcess diagram
- BPhysical network diagram
- CFiber backbone diagram
- DLogical topology diagram
41After a virus has been spread unknowingly via USB removable hard drives, a technician is tasked with limiting
removable hard drive access to certain network users. USB ports are used for many devices, including
scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only.
When testing the policy, a removable drive is plugged in but can still be accessed.
Which of the following command‐line tools should the technician use to apply the new policy?- Agrupdate
- Bdiskpart
- Cgpresult
- Dnet use
42A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal
Windows PCs are the source of the traffic. The network administrator gives the technician the Windows
computer names and states they be scanned and cleaned immediately.
With which of the following types of infections are the PCs MOST likely infected? (Choose two.)- ASpyware
- BZombies
- CVirus
- DRansomware
- EWorm
- FBotnet
43Ann, a user, is attempting to log in to her email service form a third‐party email client on her phone. When Ann
enters her usual username and password, she receives an error message saying the credentials are invalid.
Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the
third‐party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?- AFull device encryption
- BAccount lock
- CMultifactor authentication
- DStrong password requirements
44Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe
states that several symptoms have returned.
Which of the following should the technician have covered previously as part of the original repair?- AEnd‐user education
- BPre‐installation environment cleaning
- CDisabling of System Restore
- DInfected system quarantine
45In which of the following file extension types would a user expect to see the command. “net use T:\
\server\files”?- A.bat
- B.vbs
- C.js
- D.py
46A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on
the server, the data backups are operational, and the weather has been bad. The technician notices missing
time slots in the event log.
Which of the following should the technician replace to prevent these issues in the future?- ASystem memory
- BSurge protector
- CHard drives
- DBattery backup
47Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a
PC?- APut on an ESD strap.
- BPlace components on an ESD mat
- CDisconnect the power before servicing the PC
- DPlace the PC on a grounded work bench
48Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory,
power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard
drive is not recognized.
Which of the following messages will be displayed?- ANTLDR not found
- BNo boot device available
- COperating system not found
- DBIOS ROM checksum error
49Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be
connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as “ConnectMe”
and appears as unsecure.
Which of the following should the help desk perform to fix the issue?- ARemote into Ann’s system and restart the wireless adapter
- BAsk Ann to open a browser and watch for a redirect page
- CAdvice Ann to plug an Ethernet cable into her laptop
- DDirect Ann to run an antivirus program on her laptop
50A project team is organized to implement a new wireless solution for a school. The team has already done the
network diagrams and knows the locations that will need to be addressed in the project. The team is in the
process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to
complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?- ARisk analysis
- BPlan to change
- CBackout plan
- DChange board approvals
51A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer
use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?- ARoll back updates
- BDisable the Windows Update service
- CCheck for updates
- DRestore hidden updates
52Which of the following operations would be the BEST to resolve this issue with minimal expense? (Choose
two.)- ARemove applications from startup
- BDefragment the hard drive
- CInstall additional RAM
- DInstall a faster hard drive
- EEnd the processes in Task Manager
- FRun the Disk Cleanup utility
53A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The
user requires the highest level of wireless security and various levels of desktop authentication to access cloud
resources.
Which of the following protocols and authentication methods should the technician implement? (Choose two.)- AWPA
- BWPA2
- CWEP
- DTKIP
- ERADIUS
- FMultifactor
- GTACACS
- HSSO
54Which of the following is the technician MOST likely performing on the computer?
- AImage deployment
- BMultiboot configuration
- CIn‐place upgrade
- DSystem repair
55Ann, an employee at a company, calls the help desk to report issues logging on to a vendor’s website. Joe, the
technician, is able to log in successfully with his credentials before going to Ann’s office. However, when he
attempts to log in from Ann’s office, Joe experiences the same issue. Ann asks Joe questions about the new
software installed on the laptop from the pop‐up notification.
Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.)- AAsk Ann for her credentials to verify and log on to the vendor’s website from Ann’s laptop
- BVerify Ann’s laptop has the correct browser settings
- CCheck all browser cached files on Ann’s laptop and log on to another vendor’s website
- DAttempt to log on to another vendor’s website from Ann’s laptop
- EAsk Ann about the notification and review the installed programs
- FReinstall the browser, reboot the laptop, and check the vendor’s website again
56Which of the following is the maximum RAM limit of a Windows 32‐bit version?
- Ano limit
- B4GB
- C8GB
- D32GB
57A user’s smartphone is making the camera shutter noise even when the user is not taking pictures. When the
user opens the photo album, there are no new pictures.
Which of the following steps should be taken FIRST to determine the cause of the issue?- AUninstall the camera application
- BCheck the application permissions
- CReset the phone to factory settings
- DUpdate all of the applications on the phone
- ERun any pending OS updates
58Joe, an end user, has been prompted to provide his username and password to access the payroll system.
Which of the following authentication methods is being requested?- ASingle‐factor
- BMultifactor
- CRADIUS
- DTACACS
59Which of the following devices provides protection against brownouts?
- Abattery backup
- Bsurge suppressor
- Crack grounding
- Dline conditioner
60Ann, a user, has purchased a new Android phone and is attempting to access a public hotspot. When she
opens a browser, she gets a message indicating the page cannot be displayed. She notices there is a “?” in
the radio icon in the toolbar. She has verified Bluetooth is active, airplane mode is off, and tethering is turned
on. She uses the cell phone to call a technician for assistance.
Which of the following is the MOST likely issue Ann is experiencing?- AThere is unauthenticated wireless connectivity
- BShe has exceeded the data allowance
- CThe phone is only 3G capable
- DIt is an unrooted phone
- EThe SIM card was not activated
- FA data plan was not purchased
61A junior Linux systems administrator needs to update system software.
Which of the following shell commands would allow the administrator to gain the necessary permissions to
update the software?- Asudo
- Bchmod
- Cgrep
- Dpwd
62A small business has an open wireless network so vendors can connect to the network without logging in. The
business owners are concerned that a nearby company is connecting and using the wireless connection
without permission.
If the small business requires that the network remain open, which of the following configuration settings
should be changed to address these concerns?- ADefault SSID
- BMAC filtering
- CPower levels
- DContent filtering
- EFirewall
63A user’s computer is displaying a black screen. The technician restarts the computer, but the OS still does not
load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?- AReboot into safe mode and roll back the updates
- BRepair the Windows Registry
- CConfigure boot options in the BIOS
- DDisable Windows services and applications
64A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it
is put away. The device is relatively new, so the user is concerned it is defective. A technician inspects the
device and sees the following:- APrivacy – Maps
- BDisplay – Brightness
- CStorage – Photos
- DMail – Work
65A Windows user is attempting to install a local printer and is unsuccessful based on permissions.
Which of the following user types BEST describes this user?- AGuest
- BPower User
- CAdministrator
- DStandard User
66An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the
PC is running slowly, even while not browsing the Internet.
Which of the following actions should the user take?- AUpdate antivirus definitions
- BInstall anti‐malware software
- CEnable the pop‐up blocker
- DReboot the PC
67A desktop technician is attempting to upgrade several machines to Windows 10. After realizing there is only
one disc for the installation, the technician decides to upgrade over the network.
Which of the following boot methods initiates such an upgrade?- ASSD
- BOptical drive
- CFlash drive
- DPXE
68A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway in an
organization. The administrator has documented the purpose of the change, scoped the change, and
completed comprehensive risk analysis.
Which of the following is an important part of the change request process for which the administrator still must
plan?- AInform management regarding the anticipated amount of downtime
- BDocument a backout plan to roll back changes to the router
- CConfigure a redundant data path to eliminate downtime
- DMake the downtime window larger than actually anticipated
69A company brings in contractors several times a year to perform inventory, and the contractors use company‐
supplied laptops. The company’s security policy states that once the inventory is completed, the contractors
should not be able to log in to the laptops until the next inventory.
Which of the following BEST enforces this policy?- ADelete the user accounts
- BDisable the user accounts
- CRestrict the user accounts
- DReset the user accounts
70A wireless access point is going to be configured in a small office located in a crowded building.
Which of the following should the installation technician perform to increase the security of the wireless
network? (Choose two.)- AReduce the transmit power
- BReduce the channel availably
- CDisable the DHCP server
- DEnable QoS management
- EDisable the SSID broadcast
- FImplement WPA encryption
71A technician is installing Windows 7 64‐bit OS on a VM but keeps getting errors. The specifications for the
machine are:
Two 1GHz CPUs
2GB of memory
15GB hard drive
800 × 600 screen resolution
Which of the following should the technician do to resolve the problem?- AIncrease the number of CPUs
- BIncrease the amount of memory
- CIncrease the amount of hard drive space
- DIncrease the screen resolution
72A technician is working on a user’s workstation and notices a lot of unknown processes running in the
background. The user informs the technician that an application was recently downloaded from the Internet.
Which of the following types of infection does the user MOST likely have?- ARootkit
- BKeylogger
- CTrojan
- DRansomware
73Which of the following features has undergone the most significant changes from Windows 7 to Windows 10
and greatly simplified the operating system installation process?- ADriver detection
- BMetro interface
- CAccount control
- DPXE installation
74Which of the following is considered government‐regulated data?
- APHI
- BEnd‐user license agreement
- CDigital Millennium Copyright Act
- DDRM
75A small business has an open WiFi network for employees but does not want customers to connect to the
access point. A technician has been dispatched to address the business’s concerns.
Which of the following configuration settings should the technician change to satisfy the requirements of the
business? (Choose two.)- ADefault SSID
- BMAC filtering
- CNAT
- DQoS
- ESignal strength
- FEncryption
76A security team is auditing a company’s network logs and notices that a USB drive was previously inserted into
several of the servers. Many login attempts were then successfully performed using common login
information.
Which of the following actions should be taken to close the vulnerability? (Choose two.)- ADisable guest account
- BRemove admin permissions
- CModify AutoRun settings
- DChange default credentials
- ERun OS security updates
- FInstall a software firewall
77A technician is installing the latest OS on a user’s system. The user wants all of the settings and files to remain
intact during the installation.
Which of the following upgrade methods should the technician use?- Anetwork installation
- Bclean install
- Cin‐place upgrade
- Dimage deployment
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- 12th grade COMPTIA A+ CORE 2 Quiz on COMPTIA A+ Core 2 Questions, created by Boost To Lead on 12/04/2021.
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