Quiz
Employability Skills
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Questions in this quiz (4)
1You notice some 'banter' at work that looks more like bullying to you. What would you do?
- AJoin in with the banter
- BIgnore it, it's nothing to do with you
- CTalk to your manager about it
- DHave a go at the person you suspect is being a bully
2Which of the following are important considerations for a job interview? Tick all that apply.
- ABeing slightly early so you know where you're going
- BDressing appropriately
- CUsing clear respectful language
- DMaking sure you talk as much as possible
- ECall the interview panel sir or madam
- FBe well prepared for lots of different questions
3You should always be professional, even if the customer is rude.
- ATrue
- BFalse
4If a customer starts shouting at you, remain [blank_start]calm[blank_end], try to diffuse the situation with [blank_start]open[blank_end] body language and a calm tone of [blank_start]voice[blank_end]. If they continue to shout, ask them to leave or get a [blank_start]colleague[blank_end] to help.
- Acalm
- Bopen
- Cvoice
- Dcolleague
- Eterminator
Information
- Description
- Various questions on work based situations.
- Author
- Ben Hamilton
- Language
- English
- Views
- 3
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- Rating
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