Quiz
Thompson Module 4-1.1
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (21)
1What troubleshooting step asks clarifying questions to determine the problem?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
2What troubleshooting step defines the problem?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
3What troubleshooting step is where you gather facts?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
4What troubleshooting step uses administrative tools to confirm details about the problem?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
5What tool checks system configuration and validate network connectivity?
- APowerShell
- BWindows Event Viewer
- CCable Stretcher
- DWire Crimper
6What tool allows you to review logs for errors associated with the problem and check for changes between the last time the system worked and when the error began?
- AWindows Event Viewer
- BPowerShell
- CSyslog
- DCable Stretcher
7What troubleshooting step is where you consider probable causes?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
8Determining if the issue is hardware or software related falls under what troubleshooting step?
- AStep 2
- BStep 3
- CStep 4
- DStep 5
9Compare possible causes against the gathered facts falls under what troubleshooting step?
- AStep 1
- BStep 3
- CStep 2
- DStep 4
10Rank possible causes by likelihood is part of what troubleshooting step?
- AStep 2
- BStep 3
- CStep 4
- DStep 5
11Eliminate causes as necessary if new facts are gathered falls under what troubleshooting step?
- AStep 1
- BStep 2
- CStep 3
- DStep 4
12What troubleshooting step have you create an action plan?
- AStep 2
- BStep 3
- CStep 4
- DStep 5
13Gathering necessary tools to address problem falls under what troubleshooting step?
- AStep 1
- BStep 3
- CStep 4
- DStep 5
14Google: An archive of action plans for millions of issues falls under what troubleshooting step?
- AStep 2
- BStep 3
- CStep 4
- DStep 5
15What troubleshooting step is where you implement the action plan?
- AStep 3
- BStep 4
- CStep 5
- DStep 6
16Follow your plan
-make changes one at a time
-attempt actions with the least
customer impact first
What troubleshooting step do these fall under?- AStep 3
- BStep 4
- CStep 5
- DStep 6
17What troubleshooting step where you observe results?
- AStep 4
- BStep 5
- CStep 6
- DStep 7
18What troubleshooting step is where you revise the action plan if problem is not resolved?
- AStep 5
- BStep 6
- CStep 7
- DStep 8
19Implement the new plan and Continue to repeat the cycle until the problem is solved are part of what troubleshooting step?
- AStep 2
- BStep 3
- CStep 6
- DStep 7
20What troubleshooting step is where you document solution?
- AStep 2
- BStep 3
- CStep 7
- DStep 8
21Provide easy-to-follow steps and train new admins, are part of what troubleshooting step?
- AStep 3
- BStep 5
- CStep 7
- DStep 8
Information
- Description
- military Thompson Module 4 Quiz on Thompson Module 4-1.1, created by shawn remigio on 14/03/2022.
- Author
- shawn remigio
- Language
- English
- Views
- 45
- Tags
- Rating
- No ratings yet Rate this quiz