Quiz
Quiz 10
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (56)
1The right vertical axis of a swimlane diagram usually represents the management of processes and sub-processes.
- ATrue
- BFalse
2Creating new processes to deliver goods or services is a process management.
- ATrue
- BFalse
3Which of the following(s) is (are) true about process management?
- AProcess management is business enabler
- BProcess management translates business requirements into reality
- CProcess management enables differentiation
- DAll of the above
- ENone of the above
4The cost of inventory is a typical department measure for the production department.
- ATrue
- BFalse
5Which of the following(s) is (are) considered a process or processes?
- AOpening new plants
- BExpanding processes to provide additional services
- CDeveloping new products.
- DAll of the above
- EOnly a and c
6The left vertical axis of a swimlane diagram usually represents the management of processes and sub-processes
- ATrue
- BFalse
7In an actual company, some of the processes might be managed by the same person.
- ATrue
- BFalse
8Organize work includes defining jobs and responsibilities.
- ATrue
- BFalse
9The external measures focus on the quality, quantity, and timeliness outputs.
- ATrue
- BFalse
10IT projects often suffer from a prolonged delay to realizing value.
- ATrue
- BFalse
11Organizations that take processes seriously usually do not require process managers to maintain contracts with customers and suppliers.
- ATrue
- BFalse
12The internal measures focus on the quality, quantity, and timeliness outputs.
- ATrue
- BFalse
13Timely and accurate submission of orders is a typical process measure for the sales department.
- ATrue
- BFalse
14Success in understanding and managing business processes can mean the difference between keeping and losing your company.
- ATrue
- BFalse
15The process management itself is not a process.
- ATrue
- BFalse
16The cost of inventory is a typical process measure for the production department.
- ATrue
- BFalse
17Customer contracts should specify what will be delivered, how it will be delivered, when and where it will be delivered.
- ATrue
- BFalse
18Processes that are embedded in IT enablers are eliminating intermediaries from a process.
- ATrue
- BFalse
19Linking process discovery and design to process execution is a process issue that companies wrestle with.
- ATrue
- BFalse
20Finding new customers is a process and using strong processes to enter new markets is a process management.
- ATrue
- BFalse
21Business process outsourcing is the new look and feel of outsourcing.
- ATrue
- BFalse
22The process management process includes plan work and duplicate work sub-processes.
- ATrue
- BFalse
23A process analyst examining a process will not need to look to see if contracts exist.
- ATrue
- BFalse
24Timely and accurate invoice preparation is a typical process measure for the finance department.
- ATrue
- BFalse
25The process management process includes communicate and control work sub-processes.
- ATrue
- BFalse
26Process management translates business requirements into reality.
- ATrue
- BFalse
27A process measures worksheet is used to record specific measures that will be monitored.
- ATrue
- BFalse
28The internal measures focus on the cost and the efficiency of the activities.
- ATrue
- BFalse
29The scope of business process management includes process organization but not infrastructure.
- ATrue
- BFalse
30The IT industry has to learn how to link economic value more explicitly to its products and services.
- ATrue
- BFalse
31Organizations that take processes seriously may require process managers to maintain contracts with customers and suppliers.
- ATrue
- BFalse
32Which of the following statement(s) is (are) true?
- AThe internal measures focus on the quality, quantity, and timeliness outputs.
- BThe internal measures focus on the cost and the efficiency of the activities.
- CThe external measures focus on the cost and the efficiency of the activities.
- DAll of the above
- EOnly a and b
33Which of the following(s) is (are) among the process issues that companies are currently wrestle with?
- AExpanding process rigor to new areas of the business
- BCapturing best practice processes
- CEstablishing an enterprise process modeling framework, standards, and tools
- DAll of the above
- EOnly a and b
34Creating new processes to deliver goods or services is a process.
- ATrue
- BFalse
35The process management process is made up of five major sub-processes.
- ATrue
- BFalse
36The process management process includes plan work and organize work sub-processes.
- ATrue
- BFalse
37Contracts should specify which of the following(s)?
- AWhat will be delivered
- BWhere it will be delivered
- CHow it will be delivered
- DAll of the above
- EOnly a and b
38The control process relies on the internal measures to define external process measures.
- ATrue
- BFalse
39Customer contracts should only specify what will be delivered, how it will be delivered, and where it will be delivered.
- ATrue
- BFalse
40The process management process is made up of four major sub-processes.
- ATrue
- BFalse
41In less mature organizations process management will be more informal.
- ATrue
- BFalse
42One of the reasons that BPM is a corporate priority is that BPM is more than just technology.
- ATrue
- BFalse
43The process management itself is a process.
- ATrue
- BFalse
44The external measures focus on the cost and the efficiency of the activities.
- ATrue
- BFalse
45The percent of bad debt is a typical process measure for the finance department.
- ATrue
- BFalse
46Process management cannot provide actionable feedback.
- ATrue
- BFalse
47In less mature organizations process management will be less informal.
- ATrue
- BFalse
48The control process relies on the external measures to define internal process measures.
- ATrue
- BFalse
49Control work includes monitoring processes and diagnosing deviations.
- ATrue
- BFalse
50Which of the following statement(s) are true?
- AA process analyst examining a process will need to look to see if contracts exist.
- BA process analyst examining a process will not need to look to see if contracts exist.
- CThe control process relies on the external measures to define internal process measures.
- DAll of the above
- EOnly a and c
51Traditional software applications have created stovepipes and engrained business process, hindering business agility and collaboration.
- ATrue
- BFalse
52A process analyst examining a process will need to look to see if contracts exist.
- ATrue
- BFalse
53Which of the following statement(s) is (are) true?
- AA process measures worksheet is used to record specific measures that will be monitored.
- BTimely and accurate submission of orders is a typical process measure for the sales department.
- CThe cost of inventory is a typical process measure for the production department.
- DAll of the above
- EOnly a and b
54Managing the process portfolio and process transparency are among the process issues that companies are wrestle with.
- ATrue
- BFalse
55Customer contracts should only specify what will be delivered, how it will be delivered, and when it will be delivered.
- ATrue
- BFalse
56Which of the following(s) is (are) included in the process management process?
- APlan work
- BCommunicate
- CDuplicate work
- DAll of the above
- EOnly a and b
Information
- Description
- Quiz on Quiz 10, created by Alexander Martin8810 on 12/12/2015.
- Author
- Alexander Martin8810
- Language
- English
- Views
- 0
- Rating
- No ratings yet Rate this quiz