4282602
Description
Quiz by Chad Collins, updated more than 1 year ago
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Created by Chad Collins
over 8 years ago
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Question 1
Question
Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In what process is Kristen engaging?
Answer
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Booking a reservation
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Directing
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Promoting
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Forecasting
Question 2
Question
Why it is important for a hotel to consider overstays when it develops an occupancy forecast?
Answer
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It decreases the number of rooms available for walk-ins
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It affects the hotel’s ability to forecast under-stays
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It increases the number of rooms available for sale
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It affects the hotel’s ability to book meeting space
Question 3
Question
Which of the following is an infrequent factor that can affect a hotel's reservation forecast?
Answer
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Blocked rooms for groups
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Facility remodeling activities
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Percentage of walk-in guests
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Percentage of no-show guests
Question 4
Question
Which of the following does a motel base its three-day forecast on?
Answer
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Annual forecast
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Ten-day forecast
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Unguaranteed reservations
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Guaranteed reservations
Question 5
Question
What do most hotels take into consideration when forecasting reservations?
Answer
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Check-in delays
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Vacancy percentages
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Accommodation styles
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Expected cancellations
Question 6
Question
The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?
Answer
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12
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15
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21
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18
Question 7
Question
The Windsor Hotel has 450 rooms. On Saturday night, 55 stay-over, 29 walk-in, and 276 reserved rooms were sold. What was the hotel's occupancy rate for Saturday night?
Answer
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85%
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90%
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80%
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75%
Question 8
Question
Why do tour companies often analyze previous demand data to forecast travel markets?
Answer
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To plan package tours
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To attract new customers
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To develop group price lists
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To develop relationships with travel agencies
Question 9
Question
Which of the following is primary reason why a motel manager forecasts the facility’s occupancy rates?
Answer
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To understand the motel’s market share
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To research new market segments
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To predict competitors’ activities
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To estimate the motel’s staff on-site
Question 10
Question
Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?
Answer
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80%
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60%
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40%
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20%
Question 11
Question
Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?
Answer
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12
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11
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13
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9
Question 12
Question
What do travel agents consider when forecasting travel markets?
Answer
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Personal opinions
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Distribution channels
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Previous demand data
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Geographic information
Question 13
Question
130 rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. What percentage of rooms was occupied by walk-in guests?
Answer
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20%
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15%
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12%
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24%
Question 14
Question
What factors might a travel agency manager consider when making sales forecasts for the coming year?
Answer
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Sites that the manager will be visiting during the coming year
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Places that the manager’s friends say they want to visit
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Places that his/her first-time clients visited last year
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Current social and economic factors
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