Customer Service in Travel and Tourism

Which of the following lists four interpersonal skills that a customer services supervisor should have?

Customer service affect sales because it leads to [blank_start]loyalty[blank_end] and repeat business. It increases [blank_start]reputation[blank_end] and could lead to new customers through [blank_start]recommendations[blank_end]. Good customer service means that people are more likely to [blank_start]buy[blank_end]. Building a good customer [blank_start]rapport[blank_end] can lead to opportunities for [blank_start]up sell[blank_end].

How can you measure levels of customer service?

It is possible to assess staff’s customer service skills by either using a SWOT analysis or by getting feedback from customers and colleagues

An effective team is made by; Good working [blank_start]relationships[blank_end] [blank_start]Communication[blank_end] and interpersonal skills [blank_start]Personal development[blank_end] of team members Support and feedback on [blank_start]performance[blank_end]

Staff training can improve customer service because the development of communication and interpersonal skills may lead to fewer complaints