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Q VIII
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Questions in this quiz (40)
1It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones.
- Aa. three
- Bb. five
- Cc. seven
- Dd. nine
2____ means the project’s processes and products meet written specifications.
- Aa. Conformance to requirements
- Bb. Fitness for use
- Cc. Quality conformance
- Dd. Documentation matching
3The ____ ultimately decides if quality is acceptable.
- Aa. project team
- Bb. CEO
- Cc. project manager
- Dd. customer
4Project quality management involves ____ main processes.
- Aa. two
- Bb. three
- Cc. four
- Dd. five
5____ includes identifying which quality standards are relevant to the project and how to satisfy those standards.
- Aa. Performing quality assurance
- Bb. Performing quality control
- Cc. Checking quality
- Dd. Planning quality
6The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates.
- Aa. quality control
- Bb. quality planning
- Cc. quality assurance
- Dd. quality certification
7____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.
- Aa. Performing quality assurance
- Bb. Performing quality control
- Cc. Checking quality
- Dd. Planning quality
8____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.
- Aa. Performing quality assurance
- Bb. Performing quality control
- Cc. Checking quality
- Dd. Planning quality
9The ____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.
- Aa. quality planning
- Bb. quality certification
- Cc. quality assurance
- Dd. quality control
10____ is the degree to which a system performs its intended function.
- Aa. Reliability
- Bb. Performance
- Cc. Maintainability
- Dd. Functionality
11____ are the system’s special characteristics that appeal to users.
- Aa. Features
- Bb. System outputs
- Cc. Properties
- Dd. Functions
12____ addresses how well a product or service performs the customer’s intended use.
- Aa. Reliability
- Bb. Performance
- Cc. Maintainability
- Dd. Functionality
13____ is the ability of a product or service to perform as expected under normal conditions.
- Aa. Reliability
- Bb. Performance
- Cc. Maintainability
- Dd. Functionality
14____ addresses the ease of performing maintenance on a product.
- Aa. Reliability
- Bb. Performance
- Cc. Maintainability
- Dd. Functionality
15____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
- Aa. Design of experiments
- Bb. Quality auditing
- Cc. Testing
- Dd. Benchmarking
16____determine(s) if the products or services produced as part of the project will be accepted or rejected.
- Aa. Process adjustments
- Bb. Rework
- Cc. Acceptance decisions
- Dd. Auditing
17____ is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.
- Aa. A process adjustment
- Bb. Rework
- Cc. An acceptance decision
- Dd. Auditing
18____ correct(s) or prevent(s) further quality problems based on quality control measurements.
- Aa. Process adjustments
- Bb. Rework
- Cc. Acceptance decisions
- Dd. Auditing
19A ____ is a graphic display of data that illustrates the results of a process over time.
- Aa. statistical sampling chart
- Bb. Pareto chart
- Cc. Six Sigma chart
- Dd. control chart
20The ____ states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems.
- Aa. ten run rule
- Bb. six 9s of quality rule
- Cc. seven run rule
- Dd. Six Sigma rule
21____ help(s) you identify the vital few contributors that account for most quality problems in a system.
- Aa. Statistical sampling
- Bb. Pareto charts
- Cc. Six Sigma
- Dd. Quality control charts
22____ involves choosing part of a population of interest for inspection.
- Aa. Statistical sampling
- Bb. Pareto analysis
- Cc. Six Sigma
- Dd. Quality control charting
23A certainty factor of 1.960 is used for ____ percent desired certainty.
- Aa. 75
- Bb. 95
- Cc. 96
- Dd. 99
24____ is a comprehensive and flexible system for achieving, sustaining and maximizing business success.
- Aa. Statistical sampling
- Bb. Pareto analysis
- Cc. Six Sigma
- Dd. Quality control charting
25Six Sigma’s target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities.
- Aa. 1.34
- Bb. 3.4
- Cc. 34
- Dd. 340
26Important tools used in the ____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.
- Aa. define
- Bb. measure
- Cc. analyze
- Dd. improve
27An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram.
- Aa. define
- Bb. measure
- Cc. analyze
- Dd. improve
28A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
- Aa. skewed distribution
- Bb. normal distribution
- Cc. polynomial distribution
- Dd. symmetrical distribution
29In any normal distribution, ____ percent of the population is within three standard deviations of the mean.
- Aa. 95.5
- Bb. 99.0
- Cc. 99.7
- Dd. 99.9
30A(n) ____ is any instance where the product or service fails to meet customer requirements.
- Aa. defect
- Bb. failure
- Cc. error
- Dd. recall
31A(n) ____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.
- Aa. integration test
- Bb. unit test
- Cc. user acceptance test
- Dd. system test
32____ is an independent test performed by end users prior to accepting the delivered system.
- Aa. Integration testing
- Bb. Unit testing
- Cc. User acceptance testing
- Dd. System testing
33One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.
- Aa. Deming’s
- Bb. Juran’s
- Cc. Crosby’s
- Dd. Ishikawa’s
34One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.
- Aa. Deming’s
- Bb. Crosby’s
- Cc. Juran’s
- Dd. Ishikawa’s
35Juran’s final step to quality improvement is ____.
- Aa. organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators)
- Bb. keep score
- Cc. report progress
- Dd. maintain momentum by making annual improvement part of the regular systems and processes of the company
36____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
- Aa. Juran
- Bb. Ishikawa
- Cc. Crosby
- Dd. Deming
37____, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.
- Aa. IEEE 15504
- Bb. ISO 9000
- Cc. IEEE 9000
- Dd. ISO 15504
38____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.
- Aa. Prevention cost
- Bb. Appraisal cost
- Cc. Internal failure cost
- Dd. External failure cost
39____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
- Aa. Prevention cost
- Bb. Appraisal cost
- Cc. Internal failure cost
- Dd. External failure cost
40____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
- Aa. SQFD
- Bb. CMM
- Cc. SQMMI
- Dd. CMMI
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- Information Technology Quiz on Q VIII, created by Nero Fortuna on 07/03/2017.
- Author
- Nero Fortuna
- Language
- English
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- History
- Created on 7 Mar 2017 · updated on 7 Mar 2017
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