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Chapter 9 exam - v4.1 - printers

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Cisco IIT essentials (Chapter 9 - Printers) Quiz on Chapter 9 exam - v4.1 - printers, created by groche on 02/05/2014.
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Quiz by groche, updated more than 1 year ago
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Question 1

Question
Which factor affects the speed of an inkjet printer?
Answer
  • the desired quality of the image
  • the cost of the inkjet cartridges
  • the size of printer power supply
  • the quality of the paper

Question 2

Question
What are two cables that are used to connect a computer to a printer? (Choose two.)
Answer
  • FireWire
  • HDMI
  • serial
  • PS/2
  • eSATA

Question 3

Question
What is a characteristic of thermal inkjet nozzles?
Answer
  • Heat is applied to the ink reservoir of each nozzle.
  • The vibration of the crystal controls the flow of ink.
  • A charge is applied to the printhead.
  • The heat creates a bubble of steam in the chamber.

Question 4

Question
In laser printing, what is the name of the process of applying toner to the latent image on the drum?
Answer
  • fusing
  • developing
  • charging
  • transferring

Question 5

Question
What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
Answer
  • to add additional drivers for other operating systems
  • to add additional drivers for duplex printing
  • to add additional drivers for other printers connected to the computer
  • to add additional drivers for other printers in the network

Question 6

Question
A small LAN uses a shared printer that is connected to a computer. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. What is a possible cause of this?
Answer
  • The cable that connects the printer to the PC is faulty.
  • The printer needs a new ribbon.
  • The printer has the wrong paper loaded.
  • The printer spool is full.

Question 7

Question
How would a user install a new USB printer on a PC that is running Windows 7 Professional?
Answer
  • Configure the BIOS to accept the specific model of printer in the USB port.
  • Copy the printer driver to the System32 folder.
  • Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add.
  • Connect the printer and power it on. Windows will detect the printer and install the needed drivers.

Question 8

Question
A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
Answer
  • the software-based printer that is used to create XPS files
  • a manual selection, which is always needed
  • the printer that is set as the default printer
  • the software-based printer that is used to create PDF files

Question 9

Question
What are two methods to share a printer wirelessly? (Choose two.)
Answer
  • infrared
  • satellite
  • WiMax
  • IEEE 802.11 standards
  • microwave

Question 10

Question
A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
Answer
  • Replace the fuser.
  • Replace the drum.
  • Adjust the printer spool.
  • Calibrate the printer.

Question 11

Question
The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?
Answer
  • The printer is not configured for duplex printing.
  • The printer does not have enough memory to buffer an entire photograph.
  • The paper is not adequate for photograph printing.
  • The printer is not configured for the proper paper orientation.

Question 12

Question
What is a characteristic of global and per-document options in print settings?
Answer
  • It is not possible to configure per-document options.
  • Per-document options override global options.
  • Global options take precedence over per-document options.
  • It is not possible to configure global options.

Question 13

Question
What is true about the PostScript language?
Answer
  • It prints faster than other languages do.
  • It handles complex printing jobs.
  • It requires less printer memory than other languages require.
  • It allows the page to be rendered in the local workstation.

Question 14

Question
What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)
Answer
  • Can you print a test page on the printer?
  • What were you doing when the problem occurred?
  • What recent software or hardware changes have been made to your computer?
  • Is the printer powered on?
  • What error messages were displayed when the problem occurred?

Question 15

Question
After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
Answer
  • documenting findings, actions, and outcomes
  • testing a theory to determine the cause of the problem
  • verifying the solution and system functionality
  • identifying the problem

Question 16

Question
A user notices that a job submitted to a printer is displayed in the print queue, but the printer is not printing the document. What is a probable cause of this problem?
Answer
  • an incorrect printer driver
  • the wrong paper type
  • a bad cable connection
  • a printer spooler not installed

Question 17

Question
A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
Answer
  • verifying the solution and system functionality
  • testing a theory to determine the cause of the problem
  • identifying the problem
  • documenting findings, actions, and outcomes

Question 18

Question
Where would network printer sharing be configured in a Windows 7 environment?
Answer
  • Network and Sharing Center
  • Ease of Access Center
  • Devices and printers
  • Printers and Other Hardware

Question 19

Question
What are two functions of a print server? (Choose two.)
Answer
  • ensure that the connected client computers have up-to-date printer drivers
  • store backups of documents sent to the printer
  • provide uninterrupted power to the printer
  • provide print resources to all connected client computers
  • store print jobs in a queue until the printer is ready

Question 20

Question
Which action supports an effective printer preventive maintenance program?
Answer
  • Clean inkjet print heads when they stop working.
  • Replace laser printer toner at set predetermined time intervals.
  • Reset the printer page counters if available.
  • Disconnect the printer from the power source when it is not in use.

Question 21

Question
Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two.)
Answer
  • pack of paper
  • toner cartridge
  • replacement print head
  • transfer rollers
  • fuser assembly

Question 22

Question
How can the life of a thermal printer be extended?
Answer
  • Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
  • Wipe the outside of the printer with a damp cloth.
  • Clean the heating element regularly with isopropyl alcohol.
  • Keep the paper dry in a low humidity environment.

Question 23

Question
Refer to the exhibit. What is the correct order for the steps in the troubleshooting process?
Image:
p29-it-exa-9 (image/png)
Answer
  • 2, 4, 5, 3, 1, 6
  • 2, 5, 4, 3, 6, 1
  • 5, 4, 2, 3, 6, 1
  • 3, 5, 4, 2, 6, 1

Question 24

Question
Which technology is used by laser printers?
Answer
  • digital drop
  • electrophotographic
  • electrostatic spray
  • impact
  • ink melting

Question 25

Question
Which two interface types can supply power to a scanner or printer? (Choose two.)
Answer
  • USB
  • SCSI
  • serial
  • parallel
  • FireWire

Question 26

Question
Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?
Answer
  • drum
  • fuser
  • fusing unit
  • platen
  • transfer corona wire

Question 27

Question
Instead of the document that was expected, a printer is printing unusual characters. What should be the next steps in solving this printer problem?
Answer
  • Replace the print cartridge. If that fails to solve the problem, restart the printer and run diagnostics.
  • Check the printer data cabling. If the cabling is secure on both ends, replace the print cartridge or ribbon.
  • Send the print job again. If that fails to work, turn the printer off and back on, then resend the print job. If the problem still exists, reinstall or upgrade the print driver.
  • Check the printer power. If the power is on, resend the print job. If the document still fails to print properly, check the printer to ensure it is set as the default printer and resend the document.

Question 28

Question
Which Windows XP command sends a file named example.txt to the default printer?
Answer
  • send example.txt
  • example.txt default-printer
  • default-printer example.txt
  • print example.txt

Question 29

Question
Which printer technology is used in low-cost, photo-quality printers?
Answer
  • impact
  • inkjet
  • laser
  • thermal

Question 30

Question
Which two methods can restart a stopped print service? (Choose two.)
Answer
  • rebooting the computer
  • power cycling the printer
  • restarting the print spooler
  • canceling and resending print jobs
  • disconnecting and reconnecting network cables to the printer

Question 31

Question
What is typical of a network printer installation?
Answer
  • the requirement of a UPS
  • the requirement of a hub or a switch
  • the use of FireWire or USB
  • the use of Ethernet or wireless

Question 32

Question
What is the recommended first step in performing printer maintenance?
Answer
  • Empty all paper trays.
  • Remove the toner cartridge.
  • Remove power to the printer.
  • Disconnect the network cable.
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