Course
Beacon Customer Service
Course on Customer Service training for Beacon Staff. To be completed within the first two weeks of employment
Modules (7)
| Course resource | Original resource | Created by |
|---|---|---|
| Defining Customer Service | Defining Customer Service | Antonia Blankenberg |
| Understanding the Effects of Customer Service | Understanding the Effects of Customer Service | Antonia Blankenberg |
| Dealing with Customers | Dealing with Customers | Antonia Blankenberg |
| Dealing with Customer Concerns and Issues | Dealing with Customer Concerns and Issues | Antonia Blankenberg |
| Risk Assessment in the Workplace | Risk Assessment in the Workplace | Antonia Blankenberg |
| Customer Service Quiz | Customer Service Quiz | Antonia Blankenberg |