Operations

Operations

1. Role

   • Strategic role
   • G/S in different industries
   • Interdependence with KBF

2. Influences

   • Globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability
   • Corporate social responsibility
     • legal compliance and ethical responsibility
     • environmental sustainability and social responsibility

3. Processes

   • Inputs
     • Transformed resources
     • Transforming resources
   • Transformation processes
     • volume, variety, variation, visibility
     • sequencing and scheduling
     • technology, task design and process layout
     • monitoring, control and improvement
   • Outputs
     • Customer service
     • Warranties

4. Strategies

   • Performance objectives
   • new product/service design and development
   • Supply chain management
   • Outsourcing
   • Technology
   • Inventory management
   • Quality management
     • Control
     • Assurance
     • Improvement
   • Overcoming resistance to change
   • Global facotrs