4.3 motivation

4.3 motivation

1. Maslow Hierarchy of needs that people want to achive in order: Self actualization needs-realizing full potential, esteem needs- being respected by others as a result of accomplishments, social needs- being loved/befriended and accepted by others, safety needs- feeling safe and sheltered from harm, physological needs- needing food, water and sleep

2. why is it important to have motivated workers?

   • Increased productivity-improved employee retention-higher level of sales-improved employee recruitment

3. Non-financial methods of motivation

   • Job enrichment-training-management styles(managers retain authority-managers who allow junior employees to make decisions and may receive fringe benefits) health insurance-company car-phone-gym membership-staff discount

4. Methods of pay

   • Time rate-overtime pay-salary-piece rate/piecework-commission-bonus-profit sharing

5. Non-pay methods of motivation

   • Fear-job rotation (moving employees between jobs and tasks to promote experience and variety-job enlargement (extending the range of duties in the job and its responsibilities on the same level) -job enrichment (management motivate employees by assigning them more responsibility so they feel more important and are more motivated to work) -team working-team building-award schemes-promotion-leadership

6. leadership styles

   • autocratic leadership-When the leader makes all the decisions and the workers carry out the work. No or little discussion with the workers about the work
   • Laissez-Faire leadership- Means 'leave to do'. The leader will decide the main objectives of the organisation but the workers have the responsibility for deciding how they achieve the objectives
   • Democratic leadership- This is when the workers are allowed to discuss plans with the leader and influence decisions about what to do and how to do it