Problems

Problems

1. How to define problems

   • Interpretation and synthesis
     • What patterns we see?
     • What's causing the problem?
     • Consequences of the problem?
     • Aspects that are changeable?
     • Knowledge
       • Goals and values from the data
       • Personas
         • education, income, job
       • Scenarios
       • Use cases
       • Claims analysis
   • Argument to the problem

2. How to Understand Problems

   • Group of people
     • Undesirable
     • Desirable
   • Wicked Problems
     • Adjust
     • Nudge
     • Tweak
   • Who are you helping?
   • Why are you helping?
   • What help they need?
   • Diversity and Complexity
     • Communication with people
       • conversation
       • watching them work
       • Talking to them
       • Becoming part of them
       • Surveys
       • Interviews
         • Preparation
           • Brainstorm
           • Review
           • organized
           • Analyze the interviews
         • Flaws
           • Participant response bias
       • Observations
         • Contextual Inquiry
           • Perform inquiry
           • Record audio, photos
       • Secondary research
         • Leverages on research papers, books