Mindmap
The IT Professional
Inhalt der Mindmap
The IT Professional
Communication skills and troubleshooting
Determine the problem
- Know
- Relate
- Understand
Holds and transfers
Types of difficult customers
- Talkative
- Rude
- angry
- knowledgeable
- inexperienced
Proper netiquette
workstation ergonomics
Service Level Agreement
business policies
ethics and legal considerations
legal procedures overview
cyber law
documentation and chain of custody
a call center
level one technician
level two technician
Informationen
- Beschreibung
- Cisco IIT essentials (Chapter 11 - The IT Professional) Mindmap am The IT Professional, erstellt von groche am 12/02/2014.
- Erstellt von
- groche · Feb 2014
- Aktualisiert
- 6 Mai 2016
- Aufrufe
- 87
- Tags
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