Mapa mental
The IT Professional
Conteúdo do mapa
The IT Professional
Communication skills and troubleshooting
Determine the problem
- Know
- Relate
- Understand
Holds and transfers
Types of difficult customers
- Talkative
- Rude
- angry
- knowledgeable
- inexperienced
Proper netiquette
workstation ergonomics
Service Level Agreement
business policies
ethics and legal considerations
legal procedures overview
cyber law
documentation and chain of custody
a call center
level one technician
level two technician
Informações
- Descrição
- Cisco IIT essentials (Chapter 11 - The IT Professional) Mapa Mental sobre The IT Professional, criado por groche em 12-02-2014.
- Criado por
- groche · fev 2014
- Atualizado
- 6 mai 2016
- Visualizações
- 87
- Tags
- Avaliação