Mapa mental
The IT Professional
Contenido del mapa
The IT Professional
Communication skills and troubleshooting
Determine the problem
- Know
- Relate
- Understand
Holds and transfers
Types of difficult customers
- Talkative
- Rude
- angry
- knowledgeable
- inexperienced
Proper netiquette
workstation ergonomics
Service Level Agreement
business policies
ethics and legal considerations
legal procedures overview
cyber law
documentation and chain of custody
a call center
level one technician
level two technician
Información
- Descripción
- (Chapter 11 - The IT Professional) Cisco IIT essentials Mapa Mental sobre The IT Professional, creado por groche el 12/02/2014.
- Creado por
- groche · feb 2014
- Actualizado
- 6 may 2016
- Visitas
- 87
- Etiquetas
- Valoración