Mind map
The IT Professional
Map content
The IT Professional
Communication skills and troubleshooting
Determine the problem
- Know
- Relate
- Understand
Holds and transfers
Types of difficult customers
- Talkative
- Rude
- angry
- knowledgeable
- inexperienced
Proper netiquette
workstation ergonomics
Service Level Agreement
business policies
ethics and legal considerations
legal procedures overview
cyber law
documentation and chain of custody
a call center
level one technician
level two technician
Information
- Description
- Cisco IIT essentials (Chapter 11 - The IT Professional) Mind Map on The IT Professional, created by groche on 12/02/2014.
- Created by
- groche · Feb 2014
- Updated
- May 6, 2016
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- 87
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