Mindmap
Support Technology
Mind map: Support technology
Inhalt der Mindmap
Support Technology
Older Technologies
- Mail Support
- Email Support
Live Support: GoToAssist
Social Implications
- Bad Company Repuations
- Customer thoughts being spoken on social media outlets
Live in a society of impatience
- Innovation of technology to be quicker
- Expectation is support is instant
- Loading/ Waiting times lead to dissatisfaction